Debby Moorhouse
Bagshot
Summary
Accomplished professional with 33 years of experience in retail foreign exchange, specializing in customer service. Demonstrated ability to lead high-performance teams, consistently achieving and surpassing objectives. Strong leadership and communication skills enhance team development and drive measurable results. Committed to delivering excellence and eager to contribute in a part-time, hands-on role.
Notice period: None
Overview
34
34
years of professional experience
Work history
Divisional Manager
Travelex - Tesco Travel Money South
2007.08 - 2025.12
- Led strategic planning and execution to enhance performance across division of 6 area managers and approximately 100 stores in southern region.
- Guided direct reports in achieving revenue and profitability objectives by implementing multichannel sales strategies grounded in customer behaviour insights.
- Managed standalone P&L while executing operational plans designed to increase revenue, optimise margins, and control costs across multiple locations. Achieving turnover of £250m in a £1bn+ business.
- Led team meetings, resulting in effective communication and better project project coordination.
- Ensured compliance with regulatory standards by enforcing strict quality control measures.
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Fostered positive internal and external client relationships to enhance customer loyalty and repeat business.
Area Manager
Travelex - Heathrow Airport
1992.06 - 2007.08
- Oversaw operations of 8 shops employing around 80 staff members.
- Monitored competitor activities and took actions to improve business performance and visibility.
- Supported implementation of cost-saving initiatives that reduced expenses for the company.
- Facilitated regular staff performance reviews which enhanced employee satisfaction.
- Managed daily store operations to ensure excellent customer service delivery.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Established strong relationships with key stakeholders to enhance business growth.
Area Manager
Travelex - Sydney Airport
Australia
2005.04 - 2006.04
- A 1 year secondment to manage the Sydney Airport operations.
- Overseeing 19 stores with approximately 120 colleagues.
- Annual turnover $210m.
- Implemented strategic changes to improve productivity.
- Formal sales coaching qualification achieved.
- Adapted to cultural differences and familiarised with complex employee legislation.
Area manager
Travelex - Stansted Airport
2004.10 - 2005.03
- Seconded into Stansted Airport to manage operations for 6 months and oversee the successful tender of a new contract.
- Worked closely with the competitor and airport operator to ensure a smooth transition of tupe'd staff.
- Supervised daily store operations, ensuring optimal customer service delivery.
Education
GCSEs -
Matthew Humberstone
Cleethorpes, North East LincolnshireSkills
- Customer-centric approach
- Strategic planning
- Commercial acumen
- Effective communication
- Revenue generation
- Leadership development
- Decision-making skills
- Customer relationship management
Accomplishments
- 2024 awarded the prestigious Division of the Year award at the annual Travelex / Tesco Travel Money awards for commitment, delivery and outstanding contribution.
- 2019 a special recognition award for resilience and commitment.
Affiliations
- Avid gym goer with a passion for strength training.
- Relax through reading novels.
- Foreign travel
Timeline
Divisional Manager
Travelex - Tesco Travel Money South
2007.08 - 2025.12
Area Manager
Travelex - Sydney Airport
2005.04 - 2006.04
Area manager
Travelex - Stansted Airport
2004.10 - 2005.03
Area Manager
Travelex - Heathrow Airport
1992.06 - 2007.08
GCSEs -
Matthew Humberstone