Debby McDougal
Darlington,County Durham
Summary
Strategic retail professional skilled in store and stock management, loss prevention, and security protocols. Strong background in budgeting, profit and loss management, and scheduling efficiency. Experienced in visual merchandising and team leadership, emphasising staff training and customer satisfaction to enhance operational performance.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work history
Multi Site Retail Manager
WHSmith
2004.10 - Current
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Developed strong relationships with teams, resulting in improved product availability.
- Managed payroll processing across multiple stores under tight budget constraints.
- Improved team readiness by applying company procedures during manager training sessions.
- Boost sales results by driving commerciality across multiple stores consistently.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Ensured smooth running of daily operations with efficient resource allocation.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Toured sales floor regularly, assessing and improving daily operations.
- Understood what drives overall business success and prioritised and delivered quality results.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Education
Bachelor of Arts - Textile Design and Business Management
University of Bradford
Bradford 2002.09 - 2004.07
Skills
- Store management
- Stock management
- Loss prevention
- Security protocols familiarity
- Budgeting
- Profit and loss
- Scheduling efficiency
- Visual merchandising
- Team Leadership
- Staff training
- Results-Driven approach
- Customer focus
Timeline
Multi Site Retail Manager
WHSmith
2004.10 - Current
Bachelor of Arts - Textile Design and Business Management
University of Bradford
2002.09 - 2004.07