A highly organised, proactive, and results-driven professional with over 30 years of experience at BT Group. A proven ability to deliver high-quality support and streamline operations in dynamic, fast-paced environments. With a background in leading teams of 60+ individuals, excel at multitasking, managing competing priorities, and maintaining exceptional attention to detail.
Leading a team of 60+ accountable for on-time, on-budget delivery of proactive build and maintenance programmes across 6000 exchanges and 300 radio sites.
Managed teams delivering power infrastructure projects across BT’s national estate.
Facilitated BT’s “Seamless” initiative through collaboration across business lines to enhance end-to-end process efficiency within TSO.
Directed service delivery optimisation projects within BT TSO and Openreach, facilitating achievement of national trade-related programmes.
Directed resource allocation for 1,600 field engineers, meeting crucial customer-led targets.
Facilitated operational efficiency across vast geographic territories, optimising field performance.