Debbie Sweeney

• The health & well-being of all visitors to your allocated gallery or working area,

reacting quickly and proactively to any fire alarms, first aid or other incidents / events

in accordance with Trust policies and procedures, for which full training will be

provided as part of the Trust induction process.

• The daily operation of your allocated gallery or working area, including overseeing all aspects of opening and closing routines, visitor information, gallery presentation and

visitor safety delivering guided tours, demonstrations, family activities and gallery

engagement as required.

• Assist with wayfinding and promote awareness of the galleries and services on offer, operating flexibly across a range of customer care roles.

• Support the delivery of corporate and or commercial events and wider Trust public

events.

• Uphold the values of excellence as set out in the Trust’s Corporate Plan to maintain

and enhance the reputation of Chatham Historic Dockyard Trust.

Deliver a duty of care for visitors by ensuring that public areas are safe and

accessible at all times.

• Comply with the Trust’s Safeguarding and Health & Safety Policies & Procedures,

monitoring the safety of the galleries (including undertaking evacuation processes)

and visitors, dealing with, reporting hazards, near misses and incidents in a timely

manner.

• To discreetly and sensitively, safeguard the security of visitors, staff, volunteers and

museum assets in accordance with Trust operational guidelines.

• Use clear and concise communication channels to assist with the day to day

operation of your role including use of the Trust’s radio system.

• Enrich the visitor experience by gaining and retaining knowledge of the Historic

Dockyard and sharing your knowledge with the public.

• Ensure you have a good knowledge and understanding of the galleries, attractions,

exhibitions, catering and retail outlets and any other activities of The Historic

Dockyard.

• Delivering guided tours (Ropery and Ghost) and gallery content as required.

• Supervising and controlling access to visitor galleries.

• Providing information and advice on the collections and objects on display within the

Historic Dockyard.

• Daily ticket checking when working in appropriate positions.

• To maintain the Trust’s standards of both personal and public presentation.

• Regularly monitor the condition and cleanliness of galleries and facilities.

• Undertake cleaning and sanitisation at touch point areas regularly.

• Report defects associated with the museum’s facilities or interpretation across the site.

• Attend any training as agreed by your Line Manager.

• Undertake other such duties as may be reasonably required when necessary.

To provide the highest level of customer service to customers whilst ensuring the best outcomes for the

cats in Battersea’s care, working closely with the Rehoming & Welfare Assistants and other Rehoming &

Welfare Co-ordinators in both the public kennels and all other associated areas.

Complete registration with customers looking to rehome a cat, asking insightful

questions whilst displaying active listening, to fully assess their suitability to

rehome. Identify potential matching cat, ensuring positive outcomes for both

the cats & customers.

Deal professionally with customer service enquiries and administration;

proactively engaging with customers via telephone, email and in person, both on

site and during home visits, presenting a positive public image of Battersea.

Support the welfare & rehoming team in the daily management of cats within

an advanced care and maintenance programme, inclusive of nutrition, hygiene,

infection control, kennel/pen enrichment and social behaviour.

To observe and record insightful behaviour observations for cats which are used

to continually update their temperament assessment as required, so that we are

best placed to meet the individual needs of each cat.

In collaboration with the RWCs and TLs within the welfare teams, identify suitable

rehoming criteria for cats once they have completed their assessments and

create their rehoming profiles to promote on the Battersea Dogs & Cats Home

web site and other digital channels.

Carry out husbandry and hygiene protocols to the high standards expected of the

Home, including daily and weekly cleaning routines.

Work with other departments to provide operational staff support for Home-wide

events/periods of high activity on/off site.

• Personal care: Helping patients with showering, dressing, toileting, oral hygiene, and shaving
• Feeding: Helping patients eat and drink, and serving meals
• Mobility: Helping patients move around safely, and turning bedridden patients on a schedule
• Hygiene: Washing and dressing patients, and cleaning their teeth
• Daily activities: Helping patients with exercises, hobbies, and physical activities
• Record keeping: Keeping patient records up to date, taking medical histories, and maintaining records of changes
• Monitoring: Monitoring patient vital signs, such as temperature, pulse, respirations, and weight, and reporting changes to nurses
• Communication: Communicating with patients and their families, and helping patients feel comfortable
• Medical interventions: Performing medical interventions such as taking blood samples, giving vaccinations, and removing cannulas

• Customer service: Greet guests, take orders, process payments. They should also be sensitive to customers' needs and help customers who receive the wrong order.
• Food preparation: Prepare food and drinks.
• Cleanliness and hygiene: Keep surfaces clean and sanitary to ensure the safety of customers, fellow crew members, and themselves. They may also stock and replenish inventory and supplies

Sorting of soiled linen prior to wash cycl

Operation of laundry machines in accordance with the specified procedures, in conjunction with all Health & Safety requirements

Transporting clean/dirty linen between each laundry cycl

Folding and packing of finished linen to meet the needs of the custome

Reporting of all equipment/machine faults to Supervisio

Delivery of clean linen to all Wards/Departments when required

Recording all linen packed ready for distributio

Complying with all Health & Safety regulations at all times

To maintain the cleanliness of individual work area at all times

Learning and Development

Attend mandatory training updates as required.

Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Identify own learning needs and jointly plan training requirements with your line manager

Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.Job description