Debbie Rowell

• Handled emergency situations calmly, ensuring the safety of all involved.
• Managed staff rotas for optimal coverage during peak periods.
• Coordinated care plans for improved resuident outcomes.
• Ensured compliance with health and safety regulations, maintaining safe working environment.
• Collaborated with healthcare professionals for comprehensive rersident treatment plans.
• Implemented protocols to enhance team efficiency.
• Advocated on behalf of residents, protecting their rights and dignity.
• Maintained detailed records, ensuring accurate documentation.
• Provided emotional support for increased resident comfort.
• Cultivated positive relationships with multidisciplinary teams to improve residents care.
• Liaised with family members by providing regular updates on residents progress.
• Organised appointments with specialists to facilitate timely medical intervention.
• Handled sensitive information confidentially, respecting privacy laws and regulations.
• Responded efficiently to day-to-day changes in care and support packages.
• Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
• Responded proactively to changing circumstances for optimised service user care.

As a Health Advisors I dealt with a variety of calls that ranged from minor illnesses to life threatening situations every day.

When patients dialed 111 I was a first point of contact and the voice at the end of the line. I delivered advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System.

• Provide safe, stable, healthy, nurturing and therapeutic home for over 15 traumatised, abused, vulnerable young people
• Attune to young peoples needs and help young people develop safe, honest, secure attachment..Housed and moved on over ten young people
• Advocate for social, emotional and educational stability of children with complex emotional and behavioural needs.
• Encourage children to express views and opinions.
• Collaborate with supervising social worker and reviewing officers for optimal care. Supervisions carried out every six to eights weeks, PEP four times per year, CINC reviews every six months.
• Facilitate further skill development by providing effective mentoring in life skills.
• Log significant events throughout placement and contributed to reviews, case conferences and court hearings.
• Establish close relationships with community resources, teachers and health professionals to meet children's development needs.
• Respond to behavioural crisis situations, applying least restrictive intervention methods.
• Supervise contact arrangements as appropriate.
• Set fair boundaries with appropriate levels and methods of discipline.
• Foster accepting, respectful and warm environment whilst teaching children how to keep themselves safe.
• Teach socially acceptable ways to behave and communicate, reinforcing appropriate behaviours through trauma-informed care.
• Remember children's life history by saving mementos, keepsakes and photographs.
• Attend community events and activities to encourage regular interaction for more stability
• Meet ongoing medical needs of children by coordinating with specialists.
• Collaborated with supervising social worker and reviewing officers for optimal care.
• Carried out child care plans whilst maintaining awareness of children's changing needs.
• Attend therapy appointments and implemented advised strategies to enhance care. ( PECs, Mood Boards, Now & Next)

• Mencap and Consensus support Services Ltd responsibilities and duties mirrored each other.

• Learning Support for Disability Home and Direct Support to Manager, Staff and Service Users
• Broke down all managerial tasks to enable homes manager to achieve in his/ her role
• Evaluated service user and managers needs to aid and fulfil all tasks appropriately.
• Provided tools and aids, so those with LD could successfully achieve their goals and retain their employment
• Completed all reports within their timeframe,
• Worked to companies policies, regulations, statement of purpose for consistent company compliance.
• Assessed service users information so all needs could be met and help determine benefit entitlement.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Facilitated team building, supervisions and mentoring so to promote excellent customer service, quality and performance
• Implemented PCP and client focus tools to enhance and improve outcomes for clients and management
• Processed invoices and receipting, order queries, account payable, suppliers and end users accounts.
• Kept detailed, accurate records for well-maintained care continuity and in line with CQC
• Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
• Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
• Coordinated meetings, supervisions,
• Liaised with families and caregivers to develop balanced, transparent delivery of care
• Created targeted individual support programmes based on client / assigned staff member,through interviews, assessments and relationships
• Proactively to change in order to optimised service user care.
• Managed office supply inventory, stocktaking duties, ordered additional supplies to meet staff and clients needs.
• Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees.

• Assisted with VAT Returns, Invoicing, setting up of Audio and AV Equipment, Trade Stands, Selling, Purchasing and some Website Building.

• Managed staff and daily operations
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Planned restaurant staffing levels based on evolving service demands. rotas, payroll, administration
• Organised special events and functions, including receptions, parties and corporate lunches.

• Carried out active selling from initial customer greeting.

• Staff Supervisions, stock control, stock rotation, purchasing, cash handling and banking, food safety, front of House, Customer Service.

• Sales

• Customer Service, stock replenishment, housekeeping enquiries, bookings, function co- coordinator

• Sales

• Sales
  
• Assisted customers with product selection and sales, recommending items to increase transaction value.