Debbie Pearce
Bournemouth,Dorset
Summary
Organised and dependable with a number of years of leadership experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
An approachable communicator with people centric ethics. Able to build trust with others and foster good working relationships with stakeholders, clients and team.
Overview
32
32
years of professional experience
Work History
Tattoo Artist
Tweaking It, Self Employed
Bournemouth, Dorset
07.2022 - Current
- Grew client base by marketing services and word of mouth recommendations for Semi-Permanent make-up and body art.
- Presented template design sheets for customers to review.
- Kept areas neat and clean and equipment sanitised as per local authority licence agreement.
- Created custom tattoo designs for customers.
- Customized promotional strategies to meet needs of different clients, products and services.
- Established budgets for programme activities and controlled expenditure to meet targets.
Area Business Manager
Topps Tiles plc
Bournemouth, Dorset
03.2019 - 07.2022
- Developed e-learning solutions to improve staff product knowledge, resulting in year on year increases in sales and customer satisfaction levels.
- Managed team performance by using behavioural-based coaching strategies, one to one appraisals and periodic reviews.
- Maximised sales opportunities by developing and managing pipelines of new opportunities, think outside the box to generate new leads and maximise basket values.
- Ensured business continuity by maintaining budgetary control, promptly resolving profit and loss variances.
- Tracked KPIs to drive profitability and target delivery.
- Prepared and reviewed procedural documents for daily operations.
- Recruited top-performing candidates to build staff retention and team performance.
- Facilitated sales performance tracking, maintaining accurate account and territory records using a number of software resources.
- Supported strategic decision-making by providing daily/weekly/monthly/quarterly/annual analysis of order, cost and sales data.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Implemented effective customer service procedures to encourage positive feedback.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Generated business, cost and employee reports to management.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
Business Account Manager
Primaflow
Bournemouth, Dorset
11.2018 - 03.2019
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Generated KPI reports to illustrate overall performance.
- Analysed client feedback to highlight areas in need of improvement.
- Oversaw account portfolio to deliver top-quality account services.
- Met and exceeded established quotas for client satisfaction and account growth.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
Area Manager
Hotter Comfort Concept
Bournemouth, Dorset
07.2012 - 11.2018
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Resolved conflicts promptly to promote positive environments for customers.
- Oversee 25 direct reports to achieve efficiency targets.
- Increased sales year on year by rolling out new promotional strategies across regional shops.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Exceeded sales forecast figures year on yearth rough superior customer care coaching and development.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Planned and managed resources and budget to support and deliver objectives.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Transformed underperforming teams into productive, profitable teams, increasing sales and staff retention
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
Store manager
Hotter Comfort Concept
Bournemouth, Dorset
03.2007 - 07.2012
- Assisted in recruiting, hiring and onboarding store staff.
- Completed opening and closing procedures each day.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Challenged and inspired team members to achieve business results.
- Understood what drives overall business success and prioritised and delivered quality results.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
Store manager
Stainers Safety and Family Footwear
Poole, Dorset
09.1998 - 03.2007
Office and Dispatch Manager
Marquess Couriers
Bournemouth, Dorset
01.1992 - 09.1998
Education
A-Levels -
Avonbourne College
BournemouthSkills
- Certified in Semi- Permanent Make-up and Aesthetics
- Customer service experience
- Policy and procedure improvements
- Performance standards and analysis
- Business management
- Stakeholder relations
- Strategic leadership
- Programme development and management
- Understanding of human resources
- Effective leader
- Creative mind set
Timeline
Tattoo Artist
Tweaking It, Self Employed
07.2022 - Current
Area Business Manager
Topps Tiles plc
03.2019 - 07.2022
Business Account Manager
Primaflow
11.2018 - 03.2019
Area Manager
Hotter Comfort Concept
07.2012 - 11.2018
Store manager
Hotter Comfort Concept
03.2007 - 07.2012
Store manager
Stainers Safety and Family Footwear
09.1998 - 03.2007
Office and Dispatch Manager
Marquess Couriers
01.1992 - 09.1998
A-Levels -
Avonbourne College
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