Debbie Junnier
Poole,Dorset
Summary
Detail-oriented professional with expertise in office administration and a strong command of Microsoft Office and Outlook calendar management. Demonstrates exceptional interpersonal communication and task prioritisation skills, ensuring adherence to deadlines and stringent procedures. Knowledgeable in GDPR regulations, with a proven ability to solve problems efficiently while maintaining high standards of conscientiousness. Career goals include leveraging communication skills to enhance organisational efficiency and contribute to team success.
Overview
26
26
years of professional experience
Work history
CHAD Coordinator
Dorset County Council
Wareham, Dorset
2024.03 - 2026.05
- Act as part of the children's advice and duty service ( now known as FSaAL), the front door for all safeguarding and early help contacts.
- Coordinate incoming contacts, ensuring children and young people are triaged and signposted appropriately.
- Provide administrative and coordination support to enable timely safeguarding decisions.
- Mental Health First Aider
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Improved workflow efficiency by developing process improvements.
- Managed and prioritised varied and busy workload to meet deadlines.
- Managed databases and information systems, maintaining accurate and accessible records.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
Office Administrator
Polar Glaze
Wareham, Dorset
2023.05 - 2024.03
- Facilitated customer inquiries by serving as initial point of contact for visitors and callers.
- Assisted in maintaining office operations through front desk and administrative responsibilities.
- Provided quality customer service in a busy office environment.
- Managed office supplies effectively, minimising interruptions due to resource shortages.
- Addressed customer queries promptly, enhancing overall client satisfaction.
- Coordinated invoicing and billing activities, ensuring financial clarity in office operations.
- Processed correspondence efficiently, delivering timely responses to all inquiries.
- Handled sensitive information carefully, maintaining strict confidentiality protocols.
- Supported administrative tasks during peak periods, contributing to productivity improvements.
H.L.T.A.
Teach Trust
Poole, Dorset
2016.09 - 2023.05
- Assisted teachers in improving pupil attainment and learning outcomes.
- Organised and delivered learning activities for individuals, groups, or whole classes.
- Provided classroom support to facilitate collaboration between teaching assistants and teachers.
- Demonstrated enthusiasm and energy in a dynamic environment.
- Applied critical thinking to analyse problems, evaluate solutions, and make informed decisions.
Teaching Assistant
Upton Junior School
Poole, Dorset
2011.04 - 2016.07
- Assisted class teacher in supporting teaching and learning.
- Facilitated pupil access to the curriculum to help achieve full potential.
- Created a safe and caring environment for academic, social, and emotional development.
- Achieved HLTA status while in role.
- Managed administrative tasks for smooth class operations.
- Provided one-on-one guidance to pupils needing extra academic support.
- Offered constructive feedback on pupil work to highlight areas for improvement.
- Supported children in small groups to reinforce learning concepts.
- Led focused sessions on challenging topics for enhanced understanding.
Emergency call handler
Signpost Services
Poole, Dorset
2004.05 - 2006.04
- The role also involved raising invoices for the works to Poole Borough Council.
- Recorded detailed information accurately, facilitated successful intervention.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Enhanced caller experience through empathetic communication approach.
- Managed distressing situations calmly for smooth operation.
- Utilised computer systems proficiently, ensured accurate data entry.
- Liaised with other agencies smoothly to guarantee full support.
- Dealt with emergency calls, ensured timely help dispatch.
Customer Adviser
Nationwide Building Society
Bournemouth, Dorset
2000.01 - 2004.02
- Maintained product knowledge to provide accurate advice and recommendations.
- Handled customer requests with friendly and knowledgeable service.
- Identified client needs and offered personalised guidance for improved experiences.
- Liaised with mortgage brokers and solicitors to support transactions.
- Collaborated with colleagues to address customer issues effectively.
- Assisted customers in selecting products to enhance sales performance.
- Resolved customer complaints to uphold brand reputation.
- Escalated unresolved issues through proper channels for timely resolution.
- Developed rapport with customers to foster loyalty and repeat business.
Education
Open University Level 4 HEQF (Level 4 RQF) -
The Open University
NVQ Level 2 - Supporting Teaching and Learning, Adult Numeracy, Adult Literacy
GCSE - English Language, English Literature, Maths, German, Biology & Domestic Science
Ravensbourne School for Girls
HLTA Status (Level 4 RQF) - Teaching
National Assessment Partnership
Poole, Dorset 2016.02 -
Skills
- Great communicator
- Conscientious
- Problem solver
- Able to work to deadlines
- Can follow stringent procedures
- Deadline adherence
- Knowledge of gdpr regulations
- Microsoft Office
- Outlook calendar management
- Office administration
- Task prioritisation
- Interpersonal communication
VOLUNTEER EXPERIENCE OR LEADERSHIP
Wareham and District Swimming Club, Membership Secretary, I currently volunteer as the membership secretary of Wareham and District Swimming Club., My duties include organizing club finance and stringent record keeping.
Timeline
CHAD Coordinator
Dorset County Council
2024.03 - 2026.05
Office Administrator
Polar Glaze
2023.05 - 2024.03
H.L.T.A.
Teach Trust
2016.09 - 2023.05
HLTA Status (Level 4 RQF) - Teaching
National Assessment Partnership
2016.02 -
Teaching Assistant
Upton Junior School
2011.04 - 2016.07
Emergency call handler
Signpost Services
2004.05 - 2006.04
Customer Adviser
Nationwide Building Society
2000.01 - 2004.02
NVQ Level 2 - Supporting Teaching and Learning, Adult Numeracy, Adult Literacy
GCSE - English Language, English Literature, Maths, German, Biology & Domestic Science
Ravensbourne School for Girls
Open University Level 4 HEQF (Level 4 RQF) -
The Open University