Debbie Hepper
Kimberworth,Rotherham
Summary
Experienced Discharge coordinator within a hospital setting with 10year experience
Skilled and a dedicated team player that offers a hardworking mindset, strong work ethic and readiness to learn new skills
Overview
39
39
years of professional experience
3
3
years of post-secondary education
Work history
Discharge Liaison Officer
Rotherham District Hospital
Rotherham
2016.01 - 2026.04
- Assist team members in coordinating safe patient discharges from hospital to home settings.
- Collaborate with multi-disciplinary teams, including medical and nursing staff, to manage patient pathways towards discharge.
- Support smooth transitions for patients, ensuring they return home with confidence and appropriate care in place.
- Communicate with patients and families to understand discharge needs and pathways available.
- Engage with external agencies and care providers to facilitate continuity of care.
- Participate in daily board rounds to discuss patient care plans with medical teams and update hospital tools.
- Contribute to maintaining flow and capacity across the trust.
- Ensure patients receive all necessary medications, discharge letters, and transport arrangements prior to leaving hospital.
- Utilise digital systems effectively to expedite discharge processes and prevent delays.
Health Care Assistant – Ward Based
Rotherham District Hospital
Rotherham
2013.01 - 2016.01
- Assisted team of qualified nurses to support patients with personal and physical needs.
- Facilitated patient hygiene routines to uphold dignity at all times.
- Aided patients in mobilising or ensured relief from pressure if mobility was not possible.
- Completed daily documentation relevant to patient care.
- Recorded patient vital signs and escalated concerns appropriately.
- Engaged with patients to alleviate feelings of loneliness and isolation.
Senior Care Assistant – Double Handler
Careforce - Rotherham
Rotherham
2007.01 - 2013.01
- Support individuals through one-to-one care and as part of a team.
- Assist clients in maintaining personal independence in daily living activities.
- Aid with personal care tasks including dressing, undressing, and toileting needs.
- Facilitate medication management and meal preparation for clients.
- Perform moving and handling duties using hoists and other equipment.
- Maintain accurate reports in accordance with clients' care plans.
- Respect client individuality and uphold confidentiality.
Quality Officer
Direct Dialogue, Rotherham
Rotherham
2006.01 - 2007.01
- Managed quality standards and processes across business operations to ensure compliance with regulatory and client requirements.
- Monitored sales campaign calls to uphold compliance standards.
- Provided feedback on monitored calls to relevant staff and team leaders.
- Delivered training aligned with evolving business needs.
- Conducted disposition audits and reported findings as necessary.
- Compiled exception reports and analysed root causes.
- Oversaw design and updates of call scripts to maintain version control.
- Documented processes and communicated changes to relevant staff.
Process Analyst
Ventura, Claypit Lane, Leeds – Rotherham
Leeds
1997.01 - 2006.01
Collections Advisor
Ventura, Claypit Lane, Leeds – Rotherham
Leeds
1995.01 - 1997.01
Weekend - Team Leader
Ventura, Claypit Lane, Leeds – Rotherham
Leeds
1995.01 - 1997.01
Customer Service Advisor
Ventura, Claypit Lane, Leeds – Rotherham
Leeds
1994.01 - 1995.01
Authorisations
Ventura, Claypit Lane, Leeds – Rotherham
Leeds
1993.01 - 1994.01
Trace & Collections Investigator
Ventura, Claypit Lane, Leeds – Rotherham
Leeds
1990.01 - 1992.01
Post Room Administrator
Ventura, Claypit Lane, Leeds – Rotherham
Leeds
1988.01 - 1990.01
Receptionist/Administrator
Beaver International, Whitehouse Street, Leeds
Leeds
1987.01 - 1988.01
- For all of the above roles I have always complete my own admin duties including filing, answering calls, reception work, managing management diaries etc…
Education
High School -
Cockburn High School
Leeds 1984.01 - 1987.01
Skills
- Veritape
- Micrografx - Igrafx professional
- Sepia
- Microsoft Outlook
- ABC Flowcharter
- Ms Word/Excel/PowerPoint
- Meditech
- Visio
- Teams
- System One
INTERESTS
Socialising, Holidays, Cooking, listening to music and reading
COURSES ATTENDED
- Telephone Techniques
- ISO9000/1
- Keyboard Skills
- Assertiveness skills
- Mentoring
- COPC - Auditing
- Manual Handling
- First Aid
- Medication
- Alzheimer/Dementia
- Nutrition
- Catheter/Stoma care
- Bereavement
- Vital Signs
- IV Cannulation
- IV Blood Sampling
- Completed NVQ2 in Health and Social Care
- Completed NVQ3 in Health and Social Care
Affiliations
- Socialising, Holidays, Cooking, listening to music and reading
Accomplishments
Completed NVQ2 in Health and Social Care
Completed NVQ3 in Health and Social Care
Timeline
Discharge Liaison Officer
Rotherham District Hospital
2016.01 - 2026.04
Health Care Assistant – Ward Based
Rotherham District Hospital
2013.01 - 2016.01
Senior Care Assistant – Double Handler
Careforce - Rotherham
2007.01 - 2013.01
Quality Officer
Direct Dialogue, Rotherham
2006.01 - 2007.01
Process Analyst
Ventura, Claypit Lane, Leeds – Rotherham
1997.01 - 2006.01
Collections Advisor
Ventura, Claypit Lane, Leeds – Rotherham
1995.01 - 1997.01
Weekend - Team Leader
Ventura, Claypit Lane, Leeds – Rotherham
1995.01 - 1997.01
Customer Service Advisor
Ventura, Claypit Lane, Leeds – Rotherham
1994.01 - 1995.01
Authorisations
Ventura, Claypit Lane, Leeds – Rotherham
1993.01 - 1994.01
Trace & Collections Investigator
Ventura, Claypit Lane, Leeds – Rotherham
1990.01 - 1992.01
Post Room Administrator
Ventura, Claypit Lane, Leeds – Rotherham
1988.01 - 1990.01
Receptionist/Administrator
Beaver International, Whitehouse Street, Leeds
1987.01 - 1988.01
High School -
Cockburn High School
1984.01 - 1987.01