Debbie Graham
PETERBOROUGH,Peterborough
Summary
A dedicated professional with a nurturing attitude and exceptional tactfulness, known for remaining calm under pressure.Has outstanding customer service, complemented by effective communication skills and resilience. Adept at public speaking and has the confidence to talk to large groups of people.
Reliable individual with excellent communication and relationship-building skills. Takes instruction well and learns quickly to achieve task requirements. Confident team player working collaboratively to support learning goals.
Overview
46
46
years of professional experience
4
4
years of post-secondary education
Work history
Nursery practitioner
Manor Drive Primary School
PETERBOROUGH, Cambridgeshire
2022.09 - Current
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Developed stronger language skills in children by implementing creative storytelling sessions.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Created stimulating learning environments to motivate educational engagement and development.
Nursery manager
Fulbridge Academy
PETERBOROUGH, Cambridgeshire
2017.09 - 2022.07
- Implemented government guidelines on Early Years Foundation Stage curriculum within the nursery setting.
- Delivered regular updates to parents about their child's day-to-day experiences at the nursery.
- Developed high-quality childcare programmes by implementing educational and enrichment activities.
- Administered first aid when required, guaranteeing child safety at all times.
- Dealt calmly with emergency situations, ensuring overall safety of children and staff members.
Customer Service Advisor
BT
Peterborough, CAM
1980.03 - 2002.03
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Assisted customers in product selection to boost sales.
- Managed complex customer issues to successful resolution.
- Offered prompt solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Educational Studies
University of Leicester
Leicester 2005.09 - 2009.07
Skills
- Nurturing attitude
- Tactfulness and discretion
- Calm under pressure
- Paediatric First Aid
- Effective communicator
- Resilience under pressure
- Public speaking
- Outstanding customer service
Timeline
Nursery practitioner
Manor Drive Primary School
2022.09 - Current
Nursery manager
Fulbridge Academy
2017.09 - 2022.07
Bachelor of Arts - Educational Studies
University of Leicester
2005.09 - 2009.07
Customer Service Advisor
BT
1980.03 - 2002.03