Debbie Davis
Enniskillen
Summary
Motivated secretary eager to contribute clerical skills and training to a productive office team. Strong command of medical terminology and appointment coordination. Committed to safeguarding patient privacy with strict adherence to charting and reporting requirements. Oversees office workflow to maintain patient flow and reduce wait times. Superior command of medical records, management and billing requirements. Hard-working Secretary with strong organisational skills. Achieves company goals through exceptional planning and prioritisation over several sites working closely with management and team members.
Overview
21
21
years of professional experience
Work history
Admin Suppport - Acute/Community Paediatrics Team
Western Health & Social Care Trust
Enniskillen, Fermanagh and Omagh
02.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team when going live with new Encompass System.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily clinics and managing of DNA's and cancellations.
- Work closely with Clinical Nurse Specialists to ensure daily running of clinics and reports.
- Keeping up-to-date with dictations from varies Consultants within the speciality.
Medical Secretary
Marble Arch Private Health Clinic
Enniskillen, Co Fermanagh
04.2023 - Current
- Answered phone enquiries and transferred calls to specific departments.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Photocopied and scanned documents to update patient records.
- Addressed questions, escalating issues and complaints to management.
- Set new appointments, rescheduled appointments, and sent reminders.
- Managed calendar and scheduled appointments for physicians and nurses.
- Processed payments and provided invoices to patients.
- Transcribed medical information for patient or facility records.
- Reminded patients regarding upcoming appointments to streamline schedule and reduce missed appointments.
- Collected information from patients via face-to-face or telephone interviews.
- Used spreadsheet software to track important data and identify administrative trends.
- Typed dictation from doctors and updated charts of patients.
- Compiled information for medical charts and reports.
- Maintained updated calendar of appointments and special dates for healthcare team.
- Verified ID and insurance information of patients.
- Arranged for staff travel and accommodations for medical conferences.
Office Administrator
Boatyard Distillery
Enniskillen, Co Fermanagh
09.2022 - 04.2023
- Dealing with invoices to Clients and Stakeholders in a timely manner
- Communicated with customers on a daily basis regarding orders and deliveries
- Daily use of software such as MS Office, Xero, Unleashed becoming proficient in them
- Organized and set up Zoom for Team meetings with production, sales and management
- Part of a team striving to increase our customer base, both nationally and internationally.
Office Administrator/Medical Secretary
Western Health & Social Care Trust
Enniskillen, Co.Fermanagh
04.2011 - 09.2022
- Communicated with office managers daily to obtain information on priorities and workload.
- Ensured office records stayed up to date, updating when necessary.
- Created waiting list reports for Cancer tracking department through presentations or spreadsheets.
- Managed the bookings and appointment schedule for numerous Consultants and Doctors over 4 Hospitals.
- Maintained excellent team relationships across various departments within the Trust by proactively helping others with complex problem-solving tasks.
- This included setting up a new scheduling and booking department
- Updated, implemented and adhered to company's security and safety procedures.
- Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Collaborated with other administrative team members in training up new members of staff on setting up new department to help manage waiting lists.
- Answered daily phone calls on multi-line phone system and transferred calls to appropriate departments and secretaries.
- Updated system to organise office documentation, maximising efficiency and increasing productivity.
Personal Secretary
Penna Consultancy
Enniskillen, Co.Fermanagh
06.2004 - 04.2011
- Conducted extensive online and phone research.
- Organised personal and professional calendars, including reminders for upcoming meetings and events.
- Helped set up large roadshow events across Northern Ireland.
- Employed excellent time-management skills to maximise 2 consultants diaries.
- Prioritised timeline-driven referrals to complete assessments promptly and within budget.
- Worked closely with clients to help them transition from working as Police Officers to leaving the force due to retirement.
- Offered thorough support knowledge aiding clients to research training courses and other avenues of work.
Education
First Aid Trained -
Precision Nutrition Certified - undefined
GCSEs - undefined
Maths - undefined
English - undefined
Business Studies - undefined
RSA Administration Level 1 &2 Word Processing Levels 1 & 2 - undefined
CrossFit Trainer Course Level 1 & 2 -
CrossFit Coach
01.2018 -
Full UK Driving Licence
Skills
- Organised and efficient
- Ability to Multitask
- Task prioritising and scheduling management
- Office management
- Ability to build friendly relationships with the public
- Critical thinking
- Problem-solving
- Planning events
- Microsoft Office
- Xero Software
- Unleashed Software
- General administration
- Database management & maintenance
- Data entry
- Business administration
- Appointment setting
- Excel spreadsheets
- Confidentiality understanding
- Dealing with public
- Leadership skills
- Strategic planning
- Excellent Customer Service skills
- Team player
Timeline
Admin Suppport - Acute/Community Paediatrics Team
Western Health & Social Care Trust
02.2025 - Current
Medical Secretary
Marble Arch Private Health Clinic
04.2023 - Current
Office Administrator
Boatyard Distillery
09.2022 - 04.2023
CrossFit Trainer Course Level 1 & 2 -
CrossFit Coach
01.2018 -
Office Administrator/Medical Secretary
Western Health & Social Care Trust
04.2011 - 09.2022
Personal Secretary
Penna Consultancy
06.2004 - 04.2011
Precision Nutrition Certified - undefined
GCSEs - undefined
Maths - undefined
English - undefined
Business Studies - undefined
RSA Administration Level 1 &2 Word Processing Levels 1 & 2 - undefined
First Aid Trained -
Full UK Driving Licence
Similar Profiles
Rebecca BrennanRebecca Brennan
Chief Paediatric Cardiac Physiologist (echo) at Western Health and Social Care TrustChief Paediatric Cardiac Physiologist (echo) at Western Health and Social Care Trust
Raymond TonerRaymond Toner
Mental health nurse at Western Health and social care trust (WHSCT)Mental health nurse at Western Health and social care trust (WHSCT)
Saoirse DonnellySaoirse Donnelly
Band 5 Staff Nurse at Western Health and Social Care TrustBand 5 Staff Nurse at Western Health and Social Care Trust
Dora BeresDora Beres
Manager at Swifts EurosparManager at Swifts Eurospar
SIBLE VARGHESESIBLE VARGHESE
NURSING ASSISTANT at SOUTH WEST ACUTE HOSPITAL ( WESTERN TRUST )NURSING ASSISTANT at SOUTH WEST ACUTE HOSPITAL ( WESTERN TRUST )