Debbie Davies

• Maintained database accuracy and ensured records were current
• Facilitated smooth running of company events with careful planning and coordination.
• Organised travel arrangements for senior staff members without any hitch.
• Delegated tasks efficiently, improving overall productivity in the process.
• Minimised errors on official documents by conducting meticulous proofreading before submission.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Prioritised incoming communications to filter out basic requests and minimise disruptions.
• Drafted documents and reports for management review.
• Ensured business continuity during holidays through effective succession planning.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Undertaken complex diary management for busy executives.
• Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
• Scheduled meetings, conferences and appointments.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Organised master calendar of appointments, operational targets and projects.
• Managed incoming correspondence effectively, ensuring timely responses from relevant parties.
• Created expense reports with matching receipts.
• Scheduled meetings and travel arrangements to support C-level executives.
• Wrote business correspondence and technical letters.
• Took meeting minutes and distributed to core staff for effective inter-office communication.
• Handled high-level administrative tasks to support senior management.
• Documented conferences, meetings and appointments with verbatim reports.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Consistently arrived at work on time and ready to start immediately.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Prepared professional business correspondence on behalf of senior staff and organisation.

• Sourced and ordered office supplies within allocated budget.
• Supervised administrative work in Mirosoft Office and inhouse programmes and set goals for staff.
• Managed complex travel arrangements to ensure seamless business trips for executives.
• Screened incoming phone calls and relayed detailed messages.
• Handled queries from clients professionally enhancing company's reputation.
• Enhanced communication between departments by arranging and coordinating meetings and conferences.
• Maintained an up-to-date database ensuring easy retrieval of information when required.
• Prepared professional business correspondence on behalf of senior staff and organisation.
• Booked flights and hotels for domestic and international meetings.
• Scheduled meetings, conferences and appointments.
• Filed reports timely to keep executives informed about departmental progress.
• Liaised with other departments to maintain smooth flow of information across the organisation.
• Drafted documents and reports for management review.
• Created expense reports with matching receipts.
• Arranged supplies, documents and spaces for meetings.
• Streamlined administrative processes to increase efficiency at work.
• Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
• Photocopied and printed presentations and reports for meetings.
• Provided exceptional customer service, resulting in increased client satisfaction.
• Partnered with management to implement processes and complete special projects.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
• Documented conferences, meetings and appointments with verbatim reports.
• Wrote business correspondence and technical letters.
• Prioritised incoming communications to filter out basic requests and minimise disruptions.
• Carried out day-to-day duties accurately and efficiently.
• Conducted testing to diagnose system faults.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Consistently arrived at work on time and ready to start immediately.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied positive customer service approach to increase satisfaction levels.
• Improved efficiency and productivity by acquiring new skills.

Various short term temporary contract until July 2008 when I contracted to UBS and was offered a full time position in 2009.

• Organised files and documentation to improve ease of information retrieval.
• Received hand-written notes from staff and transcribed wording into organised digital files.
• Screened telephone calls and forwarded to appropriate departments.
• Updated knowledge continuously on legal regulations and developments to maintain professionalism.
• Received and placed telephone calls to clients and prospective clients.
• Prioritised activities to meet changing case demands and achieve deadlines.
• Handled case documentation safely and securely for optimised client confidentiality.
• Met practice, firm and legal standards for compliant case management.
• Responded promptly to client queries, ensuring superior customer service.
• Ensured client satisfaction with timely and accurate communication.
• Managed client files with highest levels of confidentiality and discretion.
• Scanned, faxed and archived documentation for robust case files.
• Submitted forms and applications for ongoing cases, supporting case progression.
• Bound deeds and documents and stored in orderly systems to maintain thorough records.
• Built positive client relationships to increase satisfaction and retention.
• Updated client files in case management systems for accurate, current records.
• Recorded detailed notes from client and witness interviews for further investigation.
• Resolved file-related queries via telephone and in-person communications.
• Facilitated smooth office operations by performing routine clerical tasks .
• Raised legal queries from clients and communicated outcomes to enable case progress.
• Managed highly confidential information with utmost discretion and professionalism.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Supported team by demonstrating respect and willingness to help.
• Used Microsoft Word and other software tools to create documents and clear communications.