Debbie Borton

I prepare and execute Company Accounts for HMRC for a small family business.

I book events for Artisan Craft Fairs and prepare all invoices and documentation required included Risk Assessments .

• Negotiating with suppliers for favourable purchasing terms.
• Increased repeat business with superior customer service skills.
• Conducted seasonal inventory checks, ensuring stock levels were maintained correctly.
• Enhanced customer satisfaction by providing personalised floral arrangements.
• Coordinate with team members to deliver high-quality service under peak times.
• Prepared bespoke bouquets for special occasions to meet client needs.
• Handle cash transactions, ensuring accurate financial records were kept.
• Receive orders in person, by phone and online, processing within allocated timeframes.
• Working with customers to determine type of arrangement desired and delivery information.
• Monitoring flower trends to meet customer demands and remain ahead of competitors.
• Quote and process customer orders to meet desired specifications.

• Assisted staff during parent-teacher meetings for effective communication.
• Assisted in maintaining cleanliness and safety for children's well-being.
• Supported nursery staff to ensure smooth running of daily operations.
• Provided care to children, enhancing their social skills.
• Improved communication skills with regular interaction with parents.
• Created a fun atmosphere, encouraging creativity among children.
• Encouraged positive behaviour through reward systems.
• Ensured child safety during field trips and outdoor activities.
• Maintained records of each child's progress, addressing any concerns promptly.
• Promoted learning through fun and interactive play sessions.
• Contributed towards developing learning materials, supporting teaching staff.
• Helped organise seasonal events, promoting community involvement.
• Organised outdoor activities to encourage physical fitness amongst children.
• Facilitated learning through play, improving cognitive development.
• Ensured compliance with health and safety regulations at all times.

• Owner of a Private Day Nursery, with 35 placement, and 7 members of staff
• Created a safe, secure, happy & fun stimulating, educational environment for children 0-5 in a Private Day Nursery .
• Directed team to deliver high-quality customer service.
• Compliance of Health & Safety Procedures.
• Championed customer-centric approach, enhancing overall service delivery and satisfaction.
• Designed business strategies to obtain short and long-term goals for company.
• Facilitated professional development programs, enhancing leadership capabilities within organisation.
• Managed business operations, financial performance and investments of company.
• Managed negotiations with clients to secure profitable contracts.
• Oversaw financial planning, ensured fiscal stability of the organisation.
• Initiated business development activities, expanded client base.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Implemented company policies and legal guidelines.
• Formulated business plans to increase growth and minimise cost for company.
• Supervised and developed high-achieving staff, providing orientation, training, support and direction.
• Established and monitored key performance indicators, gauging organisational success.
• Directed cross-functional teams, fostering collaboration and achieving project milestones.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Directed day-to-day work of 12 employees and motivated teams to exceed objectives.

• Collaborated closely with maintenance team to expedite repair works.
• Liaised effectively with local authorities for resolution of disputes.
• Monitored financial transactions to ensure transparency in accounting.
• Ensured adherence to safety regulations with thorough site inspections.
• Assessed prospective tenants' applications, guaranteed fair selection process.
• Streamlined operations with development of efficient housing policies.
• Processed new tenancy applications quickly to minimise payment disruptions between lettings.
• Managed disputes and tenancy complaints to achieve high rate of first-time resolution.
• Liaised with external organisations to verify compliance with housing law and regulations.
• Administered lease renewals and terminations, overseeing contract procurement, monitoring and management.
• Obtained and maintained accurate financial records.
• Collaborated with colleagues for effective teamwork.
• Preparation of monthly Reports, Statistics for Housing Committee and Local Government.
• Mentored employees to maximise development potential.
• Fostered good landlord-tenant relations through clear communication.
• Promoted communal harmony by mediation in tenant conflicts.
• Prepared detailed monthly reports for effective record keeping.
• Coordinated with contractors, achieved timely completion of repairs.
• Managed all administrative tasks for efficient housing management.
• Maintained updated records, ensured accurate tracking of expenses.
• Developed strong tenant relationships to foster cooperative living environment.
• Managed allocations and voids process to meet organisational targets and service users needs.
• Developed and implemented policies to help minimise rent arrears.
• Conducted housing inspections to determine cleaning and maintenance needs.
• Liaised with neighbourhood nuisance team to minimise and resolve reported issues quickly.
• Promptly addressed unacceptable tenant behaviour to ensure smooth housing operations.
• Built and sustained strong working relationships with local authorities, community groups and housing charities to successfully improve the reputation of provision.