Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
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Debbie Bolderson

Debbie Bolderson

Weymouth,Dorset

Summary

Accomplished professional with extensive expertise in customer service and global travel knowledge, adept at utilising advanced reservation techniques and booking platforms. Experience using Sabre, Galileo GDS, and Atriis systems, ensuring seamless itinerary planning and business travel bookings. Demonstrate exceptional skills in telephone and email communication, problem solving, and mentoring. Committed to delivering excellence in administration, organisation, and time management while handling customer complaints with tact and efficiency.

Overview

39
39
years of professional experience
10
10
years of post-secondary education

Work history

Senior Travel Consultant

New Look Business Travel
Weymouth, United Kingdom
01.2014 - 09.2025
  • Managed complex logistics for New Look Colleagues, ensuring seamless travel experiences.
  • Facilitated smooth overseas trips for New Look Colleagues by arranging visas and other essential documentation.
  • Negotiated favourable rates with hotels to secure cost-effective bookings.
  • Maintained strong relationships with key industry contacts.
  • Organised special requests such as dietary requirements or special requests for travellers.
  • Resolved complaints promptly, maintaining high levels of customer satisfaction, including Delay Repay for Rail Compensation.
  • Streamlined internal processes by implementing new Booking Forms to ensure all requirements are captured.
  • Regularly updated knowledge of airline regulations, enhancing effectiveness as a consultant.
  • Created highly detailed itineraries that met specific Colleague preferences and needs.
  • Increased Colleague satisfaction by providing tailored travel advice and itinerary planning.
  • Trained junior staff members in company procedures and service standards for improved performance.
  • Dealt efficiently with emergency situations that arose during clients' travels.
  • Used GDS to plan and sell airline tickets, accommodations and other travel services according to Colleagues needs.

Senior Travel Consultant

Thomas Cook
Weymouth, United Kingdom
01.1998 - 01.2014
  • Recommended suitable travel insurance policies to clients, ensuring comprehensive coverage during holidays.
  • Established a loyal customer base with exceptional customer service skills.
  • Provided expert destination knowledge to customers, enhancing their holiday experience.
  • Organised special requests such as dietary requirements or wheelchair assistance for travellers.
  • Dealt efficiently with emergency situations that arose during clients' travels.
  • Collaborated closely with team members to meet sales targets each quarter.
  • Kept abreast of latest foreign exchange rates to provide accurate financial advice to clients.
  • Used GDS to plan and sell airline tickets, accommodations and other travel services according to client needs.
  • Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
  • Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Strived to reach set sales and revenue targets.
  • Informed clients about cancellation policy and associated penalties.
  • Advised customers on visas and travel safety.
  • Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
  • Upsold guest experiences to maximise average booking value.
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
  • Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
  • Accommodated client requests for customisations or modifications as best as possible.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Recorded accurate passenger information to eliminate ticketing errors.

Trainee to Assistant Manager

Atkins Travel
Weymouth, United Kingdom
01.1987 - 01.1998
  • 10 years from Trainee to Assistant Manager
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Created a positive work environment, resulting in higher employee morale.
  • Assisted in recruitment process to build an effective workforce.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Developed promotional materials to increase agency visibility.
  • Organised group tours, resulting in enjoyable shared adventures.
  • Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.

Education

City & Guilds Diploma - Hospitality and Catering

Weymouth College
Weymouth, Dorset
09.1985 - 06.1987

6 'O' levels - Mathematics, English Language, English Literature, French, Geography, Home Economics

Weymouth Grammar School
01.1980 - 01.1985

Passed 11+ Exam - undefined

Holy Trinity Junior School
01.1977 - 01.1980

Skills

  • Telephone communication
  • Email communication
  • Teamwork
  • Global travel knowledge
  • Sabre system familiarity
  • Expertise in GDS systems
  • Atriis systems
  • Itinerary planning
  • Evolvi software
  • Business travel bookings
  • Ticket exchanges
  • IT skills
  • Time management excellence
  • Fluency with booking platforms

Personal Information

Date of birth: 02/04/69

Custom

  • Travelling, I love to visit old and new destinations, sightseeing, relaxing and understanding different cultures.
  • Family activities such as theme park days out, walking, beach etc.
  • I love to eat out with my husband but also my girlfriends and have always been very sociable, but I also love to be in on a cold day in front of the fire.

Timeline

Senior Travel Consultant

New Look Business Travel
01.2014 - 09.2025

Senior Travel Consultant

Thomas Cook
01.1998 - 01.2014

Trainee to Assistant Manager

Atkins Travel
01.1987 - 01.1998

City & Guilds Diploma - Hospitality and Catering

Weymouth College
09.1985 - 06.1987

6 'O' levels - Mathematics, English Language, English Literature, French, Geography, Home Economics

Weymouth Grammar School
01.1980 - 01.1985

Passed 11+ Exam - undefined

Holy Trinity Junior School
01.1977 - 01.1980

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Debbie Bolderson