Organised and dependable IT professional with 9+ years of experience in Mainframe Technology.
Leading and delivering large-scale digital transformation, migration, and regulatory projects for clients. Skilled in team leadership, technical lead, software development, support, defect, and incident resolution. Successful at managing multiple priorities with positive attitude, planning and prioritisation. Willing to take on greater responsibilities to meet team goals. Dedicated to improving company goals and meeting business objectives.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Technical lead
Tata Consultancy Services
Edinburgh, United Kingdom
03.2023 - Current
Project(s): Existing Business Development, Regulatory projects, Incidents & Service request Management
Client: Key provider of life insurance, pensions, and asset management in United Kingdom
Domain: Insurance- Pensions & Retirement
Leading team from front at client location (Onsite).
Providing leadership and technical guidance to team of 7 personnel, supervising activities to drive productivity and efficiency.
Gathered and Translated complex customer requirements into technical specifications to guide development, delivery of project work and simplify implementation.
Guiding team in Initial analysis, Sizing and Estimation
Guiding team for technical documents in SDLC
Creating action plans for timely resolution of technical risks, issues and conflicts.
Delivering solutions throughout development stages, from design to final deployment.
Training new and junior members.
Delegating tasks to make best use of individuals' skills.
Monitoring performance levels, implementing necessary changes to improve productivity and meet targets.
Successfully beating planned quarterly and yearly target of incidents closure by more than 120%.
Leading several value adds contribution to business like- Paperless transformation of mainframe prints.
Oversee variety of projects simultaneously, managing deadlines and expectations.
Reporting on team performance to higher leadership, proactively offering action for areas of improvement.
Prioritising and assigning tasks for strategic and optimised distribution of workloads.
Performance reviews and employee feedback to facilitate professional development.
Lead mainframe developer
Tata Consultancy Services
Kolkata, India
02.2019 - 02.2023
Project(s): Existing Business Development, Regulatory projects, Incidents & Service request Management
Client: Key provider of life insurance, pensions, and asset management in United Kingdom
Domain: Insurance- Pensions & Retirement
Gathered and Translated complex customer requirements into technical specifications to simplify implementation.
Initial analysis, Sizing and Estimation
Prepared technical documents in SDLC
Produced coding and design solutions to create stable, well-performing applications.
Observed established coding standards to achieve high code quality.
Revised and improved code quality to decrease processing time and boost application performance.
Created test plans to validate application functionality before release.
Tested and implemented new features to identify and resolve bugs.
Delivered solutions throughout development stages, from design to final deployment following SDLC.
Determined and defined system improvements and deployed new features and releases.
Managed code development and deployment processes in line with release cycles to fulfil company goals.
Planned and delivered projects to spec, on time and meeting internal quality standards.
Optimised end-to-end business flow, developing user acceptance plans to verify solutions against client requirements.
Production Support and Enhancement
Cognizant Technology Solutions
Kolkata, India
02.2015 - 01.2019
Project: Mainframe Production Support and Enhancement
Client: Leading off-price retailer of apparel and home fashions in U.S. and worldwide.
Domain: Retail and Consumer goods- Stores & Finance
Enhanced and supported Client's business with application-based enhancements, automation, maintenance, and support
Provided 24*7 production support/maintenance to business- batch/schedule process according to priority
Root cause analysis & providing fix to issue occurred
Worked on Incident/Problem/Request type tickets via Service-now tool
Participated in Onshore/Offshore Client interaction for gathering business and functional requirements
Involved in day-to-day operations of project, periodic progress reports, regular team interactions that involves problem solving and decision making
Code development and deployment with pre and post implementation maintenance support
Unit/Regression testing, test case preparation
Able to function independently or as part of team
Rollout operational changes and functional enhancements as per schedule
Prepared status reports for Customers and internal stakeholders with objective of resolving incidents and addressed ad-hoc requests to support high complex issues within limits of pre-defined corporate guidelines.
Documented standard development procedures and trained new personnel on requirements.
Education
Bachelor of Technology -
West Bengal University of Technology
India
08.2010 - 08.2014
12th Satandard - Science
Douglas Memorial Higher Secondary School
India
04.2008 - 03.2010
10th Satandard -
Douglas Memorial Higher Secondary School
India
04.2006 - 03.2008
Skills
Languages: COBOL, Meta COBOL, JCL, DYL280
Databases: IBM DB2, DATACOM DB, VSAM
OLTP: CICS, IDEAL
Applications: Rumba Mainframe, Citrix
Tools: TSO, ISPF, IBM File Manager, File Aid, QMF, SPUFI, Change man, XPEDITER, IBM Debugger tool, SERVICE NOW
Domains: Insurance- Pensions & Retirement, Retail and Consumer goods
Leadership
Team supervision
Complex resource management
Technical leadership
Adaptable
Quick Learner
Strategic thinking
Team player
Accomplishments
On the Spot Team award in April, 2024
Winner of TCS Smart Learning competition in UK & Ireland geography in March, 2024
Service and Commitment award in February, 2024
Contextual Master award in June, 2022
Star of the Month award in December, 2021
Affiliations
Playing sports like Cricket, Football, Carom, Cards
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services