FRONT DESK SUPERVISOR
RADISSON
HOTELS
Bangalore , India
04 2022 - 08 2022
DEBARSHI DASGUPTA
Vill Baidyadanga Purba, Rasulpur Bardhaman ,West Bengal
Summary
Motivated individual eager to contribute value in administration and guest support services. Personable and tactful communicator with astute problem-solving skills.
Work History
GUEST SERVICE ASSOCIATE
RADISSON
HOTELS
Bangalore , India
09 2021 - 04 2022
GUEST SERVICE ASSOCIATE, FRONT
Doubletree By Hilton Hotel
Ahmedabad , India
11 2020 - 07 2021
Guest Service Officer
Four Points Sheraton Hotel
Visakhapatnam , India
05 2019 - 08 2020
Summer Intern
Le Meridien Hotel
Nagpur, India
05 2017 - 10 2017
Team Leader - Front Desk
Hyatt
Hyderabad , India
10 2022 - Current
- Assisted staff with administrative duties during peak schedules.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Calculated billings and hotel charges and provided receipts.
- Addressed questions, escalating issues and complaints to management.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Registered guest information on hotel database to maintain accuracy.
- Directed customer calls and communicated messages to relevant team members.
- Submitted incident and activity reports to manager to inform future decision-making on policies.
Education
BACHELOR - HOTEL MANAGEMENT
NIPS School of Hotel Management
2019
SECONDARY SSC - undefined
Siliguri Senior Secondary School
2015
Skills
- Strong interpersonal & communication skills
- MS Office
- Opera PMS
- Problem Solving
- Leadership
- Attention to detail
- Poised
- Under pressure
Timeline
FRONT DESK SUPERVISOR
RADISSON
HOTELS
04 2022 - 08 2022
GUEST SERVICE ASSOCIATE
RADISSON
HOTELS
09 2021 - 04 2022
GUEST SERVICE ASSOCIATE, FRONT
Doubletree By Hilton Hotel
11 2020 - 07 2021
Guest Service Officer
Four Points Sheraton Hotel
05 2019 - 08 2020
Summer Intern
Le Meridien Hotel
05 2017 - 10 2017
Team Leader - Front Desk
Hyatt
10 2022 - Current
BACHELOR - HOTEL MANAGEMENT
NIPS School of Hotel Management
SECONDARY SSC - undefined
Siliguri Senior Secondary School
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