DEBABRATA DEBADARSHAN PRADHAN

Client Acquisition: Identify, pitch, and onboard New-to-Bank (NTB) business clients.

Portfolio Management: Maintain and grow a portfolio of commercial and Small-to-Medium Enterprise (SME) clients.

Customer Service: Act as the main point of contact to resolve client queries, escalations, and day-to-day banking needs.

• Portfolio Management: Monitor existing accounts to ensure financial health, compliance with loan terms, and timely renewals.
• Cross-Selling: Deepen customer relationships by offering foreign exchange (FX), cash management services, and treasury products.
• Customer Service: Act as the dedicated advisor to resolve queries, manage complaints, and ensure an exceptional banking experience

Client Acquisition: Source new-to-bank business loan clients through market mapping and direct outreach.

Channel Management: Develop and maintain strong networks with channel partners like Direct Sales Associates (DSAs) and dealers.

Team Leadership: Recruit, train, mentor, and motivate a team of frontline sales officers to hit performance targets.

• Target Achievement: Meet or exceed monthly and quarterly loan disbursal and revenue quotas.
• Compliance: Ensure all applications follow internal risk policies and external regulatory guidelines.
• Portfolio Health: Monitor early-stage delinquencies and assist collections teams with late payments

Customer Service & Support: Act as the main point of contact for resolving customer issues and personalized requests.

Operational Excellence: Manage daily tasks like cash handling, account openings, and loan document verification.

Business Growth: Support branch sales by identifying opportunities for fixed deposits, lockers, and investments

Customer Support: Welcome walk-in clients, direct them, and answer banking queries.

Transaction Processing: Handle deposits, withdrawals, cheque cashing, and funds transfers.

Account Management: Open new accounts, update KYC (Know Your Customer) data, and process closures.

• Manage and de-escalate customer complaints until resolved.
• Guide customers to use digital banking apps and ATMs
• Cross-sell banking products like insurance, credit cards, or loans.
• Generate customer leads for the branch's sales and wealth management teams.