Deanne Morgan
Customer Service Advisor
Plymouth
Summary
Personable Customer Advisor offering many years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer Service Advisor
EE
Plymouth, PLY
04.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Addressed complex issues by scheduling repair appointments.
- Maintained [Number] minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Carphone Warehouse
Liverpool/Plymouth, LIV
03.2016 - 02.2019
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Cashier
Sue'S Flowers
Liverpool, LIV
02.2014 - 01.2016
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma - Access To Nursing
Plymouth City Collage
Plymouth, PLY 07.2020 - 09.2021
High School Diploma - Art
Holly Lodge Sixth Form
liverpool 09.2013 - 07.2015
High School Diploma - Math, Science, English, History, Religious studies
Holly Lodge
Liverpool 09.2007 - 06.2012
Skills
Customer Relations
undefinedTimeline
High School Diploma - Access To Nursing
Plymouth City Collage
07.2020 - 09.2021
Customer Service Advisor
EE
04.2019 - 03.2020
Customer Service Representative
Carphone Warehouse
03.2016 - 02.2019
Customer Service Cashier
Sue'S Flowers
02.2014 - 01.2016
High School Diploma - Art
Holly Lodge Sixth Form
09.2013 - 07.2015
High School Diploma - Math, Science, English, History, Religious studies
Holly Lodge
09.2007 - 06.2012
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