Deanna Prentice
CARLUKE,South Lanarkshire
Summary
Accomplished professional with over a decade of expertise in food safety and food service, demonstrating exceptional communication skills and empathetic caregiving. Proven track record in implementing cost-reduction strategies and quality control procedures, enhancing customer service and orientation. Adept at team leadership and time efficiency, committed to delivering high-quality personal care while pursuing opportunities to further develop caregiving capabilities.
Offering strong leadership and problem-solving abilities, combined with effective communication and team collaboration skills. Knowledgeable about managing daily operations and ensuring smooth workflow. Ready to use and develop organisational, multitasking, and customer service skills in [Desired Position] role.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Shift Manager
Domino's-Carluke
CARLUKE, South Lanarkshire
2022.11 - 2025.01
- Initiated role as delivery driver, ensuring accuracy and timeliness of orders.
- Progressed to cross-training, managing in-store operations including pizza preparation and customer service.
- Completed manager training, advancing to shift manager with responsibility for food cost control.
- Executed stock orders and monitored labour targets to optimise operational efficiency.
- Addressed staffing issues while upholding safety practices throughout daily operations.
- Ensured shop readiness for opening and secure closure at day’s end.
Care Assistant
Cera Care-East Kilbride
East Kilbride, South Lanarkshire
2015.07 - 2022.04
- Promoted independence and dignity by delivering personal care to elderly and disabled individuals.
- Supervised medication administration and ensured adherence to health protocols.
- Communicated effectively throughout visits to foster trust and understanding.
- Logged activities meticulously during each visit for comprehensive documentation.
- Identified health and safety risks, implementing appropriate measures.
- Facilitated a comfortable atmosphere for clients, enhancing their sense of security.
- Addressed arising problems promptly, demonstrating adaptability in care provision.
Student
MLOne Training Restaurant
2011.08 - 2014.06
- Full Time
- In order for me to successfully carry out work in MLOne, I was required to be professional at all times. Duties included being able to confidently communicate with the customers and also my colleagues, working behind the bar, stock check and ordering more in, making teas and coffee, serving, taking orders, working on reception, greeting and seating customers, making sure that customers' needs and requirements are met, setting up and clearing tables, cash handling, how to be a supervisor and giving my colleagues briefing and de-briefings.
Casual Waitress
Motherwell Civic Centre
2012.11 - 2013.02
- In Motherwell Civic Centre during the Christmas period, for parties and also for different functions/events, up until February 2013. Duties for this included serving and clearing plates, cutlery and glasses, communicating with my colleagues, dealing with any complaints that were risen, making sure guests needs and requirements are met, setting up and clearing tables and also being able to confidently communicate with the customers/guests.
Education
HNC - Hospitality Management
New College Lanarkshire Motherwell Campus
Motherwell, North Lanarkshire 2013.09 - 2014.05
Skills
- Food safety (10 years)
- Communication skills (10 years)
- Care Giver
- Personal Care
- Customer Service
- Caregiving
- Food service (10 years)
- Customer orientation
- Quality control procedures
- Empathetic communication
- Cost-reduction strategies
- Time efficiency
- Communication skills
- Team Leadership
Certification
- SVQ 2 Health and Social Care Present
- Driving Licence August 2012 to Present Full auto license only
Timeline
Shift Manager
Domino's-Carluke
2022.11 - 2025.01
Care Assistant
Cera Care-East Kilbride
2015.07 - 2022.04
HNC - Hospitality Management
New College Lanarkshire Motherwell Campus
2013.09 - 2014.05
Casual Waitress
Motherwell Civic Centre
2012.11 - 2013.02
Student
MLOne Training Restaurant
2011.08 - 2014.06