Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Deane Mayfield

Rugby,Warwickshire

Summary

Experienced professional with a strong background in facility maintenance, conflict resolution, and team coordination. Proven track record in customer satisfaction, compliance monitoring, and training facilitation. Adept at employee recruitment, technical troubleshooting, and workflow oversight. Skilled in office coordination and recruitment processes. Committed to enhancing operational efficiency and fostering a collaborative work environment.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work history

Service/Office Manager

Edge DPM
Rugby, Warwickshire
01.2013 - Current
  • Organised staff holiday schedules without disrupting workflow continuity.
  • Coordinated facility maintenance, providing a safe and comfortable work environment.
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Liaised with IT department to rectify technical issues promptly.
  • Facilitated staff training sessions to enhance productivity and job satisfaction.
  • Prepared detailed reports for senior management's strategic planning.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Resolved employee conflicts with tactful mediation strategies.
  • Coordinated team meetings for effective communication and project alignment.

Service Manager

First Utility
Warwick, Warwickshire
01.2012 - 01.2013
  • Improved response times, resulting in higher client satisfaction rates.
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Reviewed operational policies periodically for improvements in efficiency and effectiveness.
  • Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.

Studio Call Centre Manager

Rocks and CO
Warwick, Warwickshire
01.2011 - 01.2012
  • Oversaw recruitment process to select high-performing individuals for the team.
  • Monitored calls for quality assurance purposes, ensured adherence to company policies and guidelines.
  • Reduced staff turnover, implemented a comprehensive training programme.
  • Handled demanding customers calmly and professionally, maintained company reputation.

Education

City and Guilds 706/1 and 2, 707 1 and 2 - Catering

Rugby College of Further Education
Rugby
09.1991 - 07.1993

A-Levels - History

Rugby College of Further Education
Rugby
09.1991 - 06.1992

GCSEs - History, English, Science, Maths, Geography

Ashlawn High
Rugby
09.1986 - 06.1990

Skills

  • Facility maintenance
  • Conflict resolution
  • Team coordination
  • Customer satisfaction
  • Compliance monitoring
  • Training facilitation
  • Employee recruitment
  • Technical troubleshooting
  • Workflow oversight
  • Office coordination
  • Recruitment and hiring processes

Affiliations

Love spending time with my family and children , I coach a local Rugby team ( now colts) but have coached them for numerous age groups, Still love playing Rugby, i am also a professional Father Christmas and love my interaction with the young families

Timeline

Service/Office Manager

Edge DPM
01.2013 - Current

Service Manager

First Utility
01.2012 - 01.2013

Studio Call Centre Manager

Rocks and CO
01.2011 - 01.2012

City and Guilds 706/1 and 2, 707 1 and 2 - Catering

Rugby College of Further Education
09.1991 - 07.1993

A-Levels - History

Rugby College of Further Education
09.1991 - 06.1992

GCSEs - History, English, Science, Maths, Geography

Ashlawn High
09.1986 - 06.1990

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Deane Mayfield