Dean C Boyle
Chester,Cheshire
Summary
A highly skilled professional with a client-friendly personality and exceptional written, verbal, managerial, and interpersonal communication abilities at all levels. Demonstrates a responsible attitude towards safe working practices and a safety-conscious approach to work. Adept at handling enquiries promptly and professionally, always seeking the most applicable solutions. Utilises initiative to make quick decisions in unexpected situations, coupled with superior attention to detail and strong problem-solving skills. Practical and well-organised, capable of working in technical and complex environments. Possesses excellent project management skills with the ability to prioritise and organise workloads effectively. Builds swift rapport with customers, enhancing company perception and reputation for the required brand.
Overview
1
1
Certification
4
4
years of post-secondary education
36
36
years of professional experience
Work history
MGS Supervisor
MoD-Chester
Chester
2024.04 - Current
- Supervising the daily running of an MOD site and its security Guards. Dealing with the booking in and out of both Military and non military personnel. Deliveries/Collections/Contractors/Staff/VIPs/PAT Cameras. Assessed risks during incidents. Radio and BWC trained.
- Conducting vehicle and person searches/rights/paperwork/delegation and movement of traffic onto site and trained to deal with any critical incidents on behalf of the MOD.
- Ensuring that all Guards are up to date with training and knowledge and that presentation and professionalism remain high at all times and be the POC for the HOE and HOS on site.
- Monitored attendance records daily to uphold team discipline and maintain high standards.
- Managed workplace conflict through effective communication and negotiation to resolve issues promptly.
- Applied company policies consistently to maintain service delivery standards.
- Enforced safety regulations to promote a safer workplace for staff.
- Delegated tasks based on skill and capacity to balance workloads.
- Delivered performance appraisals to support career development discussions.
- Reviewed potential risks and acted early to reduce disruption.
- Encouraged open dialogue to build inclusion across team working practices.
- Coordinated with other supervisors to keep shift procedures consistent.
- Trained new hires and set mentoring links to strengthen team performance.
- Monitored employee performance on a daily basis to ensure productivity and adherence to standards, assessed output, and implemented corrective actions to address performance gaps.
- Logged daily production activities and recorded notable incidents during shifts.
- Updated staff on internal policy changes to maintain compliance and standardisation.
- Performed regular maintenance checks on equipment to ensure operational efficiency. to keep production operations running smoothly.
Control Room Supervisor
Vigilance Security, Wrexham
Wrexham
2023.09 - 2023.10
- Worked in security control room to continuously monitor CCTV feeds.
- Achieved a secure environment by identifying suspicious activity promptly using CCTV.
- Managed emergency situations calmly, ensuring prompt communication with relevant authorities.
- Coordinated with control room team to report unusual activities immediately.
- Maintained operational efficiency of CCTV systems through regular checks.
- Monitored alarm systems alongside CCTVs to increase overall site security level.
- Assisted in reducing thefts through vigilant monitoring of vulnerable areas within premises.
- Communicated effectively with security personnel to ensure swift response to potential threats.
- Helped maintain public safety by alerting law enforcement about suspected criminal activity promptly.
- Collaborated with law enforcement agencies, providing crucial information during investigations.
- Provided evidence for legal cases with accurate video documentation from CCTV footage.
- Trained new employees on the efficient operation and maintenance of CCTV equipment.
- Managed access keys and two-way radios to maintain productivity.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Observed external security situation and provided best routes and status to company drivers.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Ensured confidentiality during all security operations.
- Created hazard-free environment by reporting on building damage and irregularities.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Night Ambulance Crew
Co-op Funeralcare
2022.01 - 2023.07
- Transported bodies to the morgue, ensured respectful handling at all times.
- Dressed bodies appropriately, respecting religious and cultural preferences of deceased individuals' families.
- Helped prepare bodies for viewings; demonstrated meticulous attention to detail.
- Used cosmetic techniques to prepare deceased for funeral services.
- Achieved timely preparations by assisting embalmers and morticians.
- Prepared documentation for timely processing of death certificates.
- Contacted relevant parties to arrange transportation of bodies from place of death to funeral home.
- Established partnerships with mortuary and cemetery professionals to ensure smooth transitions during services.
- Arranged funeral services, coordinating details with families to meet individual needs.
- Set up viewing rooms to enhance comfort for grieving families.
- Demonstrated utmost respect and decorum whilst on duty at funerals or wakes.
- Maintained cleanliness and organisation in preparation room by thorough cleaning.
- Performed routine maintenance tasks, maintained a clean and presentable environment in funeral homes.
- Dressed deceased in chosen clothing and transported bodies to the casket.
- Safeguarded privacy of clients' personal information throughout administrative procedures.
Operations Supervisor
Amazon, Wakefield
Wakefield
2021.08 - 2022.01
- Supervised 75+ team members across pallet replenishment and inventory management duties.
- Delegated responsibilities to team members to enhance overall performance. to enhance productivity and improve staff morale.
- Delivered regular training sessions to boost team performance and readiness.
- Conducted training sessions and motivated employees to boost productivity. To increase overall team productivity.
- Applied proactive problem-solving to improve day-to-day service delivery outcomes.
- Refined workflow processes to enhance operational efficiency across operations.
- Monitored daily and weekly KPIs to implement timely improvement actions.
- Implemented safety protocols to maintain safer working conditions for teams.
- Conducted routine audits to ensure compliance with regulatory standards.
- Completed quality control checks to maintain high product standards.
- Coordinated production schedules to hit stringent deadline requirements.
- Managed daily shipping operations for loading, unloading, and outbound trailer flow.
- Strengthened team capability by recruiting skilled personnel. to strengthen team capability and immediate coverage.
- Implemented senior management directives into front-line policies for team execution. into front-line policies and change actions.
- Organised tasks according to staff strengths to maintain business efficiency. based on staff abilities to keep business operations running.
- Performed root cause analysis to resolve deficient areas effectively.
- Investigated group operational issues and prepared reports to correct causes.
Company Director, Paws Outdoors Dog Walking
Training and Pet Care
2017.01 - 2021.01
- Managing a very busy and successful dog walking and pet care business during the last 4 years and throughout the COVID epidemic. Prioritised complete safety and social distancing measures, providing top-quality care for all animals in my charge.
- Guided board meetings for informed decision making at the executive level.
- Fostered business partnerships that enhanced overall profitability levels of the firm.
- Negotiated contracts to secure favourable terms for the company.
Manager
ASDA Home Shopping
2014.01 - 2016.01
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Optimised operational processes to improve overall department functionality. to enhance department efficiency.
- Supervised 22 loading bays and coordinated loading team rotas.
- Led performance reviews, identifying areas for improvement.
- Investigated missing charge items and resolved online shopping customer complaints.
- Managed enquiries for online shopping customer accounts in Leeds area.
- Trained staff on RTW health and safety requirements.
- Acted as fire marshal and maintained compliant fire procedures.
- Enforced safety regulations to reduce workplace accidents.
- Facilitated team dynamics through effective conflict resolution strategies.
- Facilitated regular team huddles to enhance communication and collaboration. and shared information on productivity practices and loss.
- Developed digital file classification system for improved accessibility across the company.
- Represented organisations at seminars, conferences and business events.
- Reported directly to GSM for daily home shopping operations.
Asda Driver Assessor / Trainer, Home Shopping
ASDA Home Shopping
2013.01 - 2015.01
- Trained new home delivery drivers to ensure adherence to driving regulations, highway code, and health and safety standards, fostering a culture of safety and compliance.
- Communicated effectively with customers to confirm deliveries.
- Conducted basic vehicle maintenance for optimal performance.
- Resolved logistical issues swiftly to ensure on-time deliveries.
Home Shopping Driver
ASDA - Leeds
Leeds
2011.04 - 2013.08
- Delivered exceptional customer care, ensuring satisfaction and loyalty among Asda online shoppers.
- Achieved Asda 100% customer satisfaction award through dedication to understanding and meeting needs of Asda online shoppers while promoting the brand.
- Ensured prompt delivery of parcels by utilising effective navigation skills.
- Delivered goods safely by adhering to strict road safety rules.
- Adhered strictly to traffic laws, reduced risk of accidents.
Police Officer
West Yorkshire Police
1996.01 - 2011.01
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
- Responded to emergency calls for immediate intervention and support.
- Applied analytical skills to interpret complex information for crime solving.
- Enhanced community safety with regular crime prevention initiatives.
- Coordinated with social services agencies to assist vulnerable individuals.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Performed risk assessments prior to executing search warrants, ensured safety.
- Demonstrated strong leadership in managing diverse teams during operations.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Exercised discretion and judgment when applying laws, resulting in fair outcomes.
- Prepared detailed case reports for use in court proceedings.
- Upheld high ethical standards when dealing with sensitive information.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Intervened promptly during disturbances at public gatherings, restored peace swiftly.
- Maintained public order by patrolling designated areas.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Protected life and property by enforcing UK laws and regulations.
Warehouse Manager
Mondo UK
1991.09 - 1993.01
- Liaised with transport companies to enable on-time deliveries nationwide.
- Improved accuracy of stock control with regular stocktakes and database updates.
- Enhanced team morale with open communication and positive leadership.
- Handled employee issues professionally, resulting in increased job satisfaction rates amongst the workforce.
- Optimised space utilisation by rearranging warehouse layout.
- Investigated discrepancies in inventory records; ensured swift resolution of errors.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Maintained clean work environment, promoting effective workflow and reducing hazards.
- Operated forklifts and low level order pickers with precision.
Infantry soldier
H.M. Armed Forces
1990.06 - 1991.07
Warehouse Operative
Gas Flare UK
1991.08 - 1992.01
Education
BTEC - Catering
Thomas Danby Catering College
Leeds 1987.01 - 1988.01
GCSEs - various
Ralph Thoresby High School
Leeds 1985.09 - 1988.07
Skills
- Client friendly personality with good written, verbal, managerial and interpersonal communication skills at all levels
- Presents plans which are timely, realistic, and positive and will maintain work schedules effectively
- Displays a responsible attitude towards safe working practices coupled with a safety conscious approach to work
- Deals courteously with staff and customers daily, handling enquiries promptly and professionally and always looking for the most applicable solutions
- Uses initiative to make quick decisions when dealing with unexpected situations
- Superior attention to detail, anticipation of problems and strong problem-solving
- Practical, well organised and with the ability to work in a technical and complex environment
- Excellent project management skills and the ability to prioritise and organise workloads and staff
- Builds swift rapport and relationships with customers, strengthening and enhancing the company perception and reputation for the required brand
Affiliations
- I love learning new things. I love horror movies and books, driving, cooking and singing and getting outdoors.
Accomplishments
I was the first person to receive the 100% customer relations award with Asda Home Shopping and had 4 promotions during my time with them.
I also jointly devised a software program to look at customer accounts/trends and spending patterns, outlining where periods of fraud were being commited.
Certification
I gained my Advanced Driver certification with WYP and also became a certified Driver/Trainer with Asda.
I am critical incident and First Aid trained with the MOD and more recently gained my COSHH Risk Management certification.
Timeline
MGS Supervisor
MoD-Chester
2024.04 - Current
Control Room Supervisor
Vigilance Security, Wrexham
2023.09 - 2023.10
Night Ambulance Crew
Co-op Funeralcare
2022.01 - 2023.07
Operations Supervisor
Amazon, Wakefield
2021.08 - 2022.01
Company Director, Paws Outdoors Dog Walking
Training and Pet Care
2017.01 - 2021.01
Manager
ASDA Home Shopping
2014.01 - 2016.01
Asda Driver Assessor / Trainer, Home Shopping
ASDA Home Shopping
2013.01 - 2015.01
Home Shopping Driver
ASDA - Leeds
2011.04 - 2013.08
Police Officer
West Yorkshire Police
1996.01 - 2011.01
Warehouse Manager
Mondo UK
1991.09 - 1993.01
Warehouse Operative
Gas Flare UK
1991.08 - 1992.01
Infantry soldier
H.M. Armed Forces
1990.06 - 1991.07
BTEC - Catering
Thomas Danby Catering College
1987.01 - 1988.01
GCSEs - various
Ralph Thoresby High School
1985.09 - 1988.07