DEAN WORKS
Summary
Proactive, relationship-focused professional with a strong track record of stakeholder engagement, operational leadership, and client-facing service across London. Exceptional communicator skilled at building trusted relationships with employers, internal teams, and community partners to solve complex operational challenges and deliver targeted outcomes. Highly experienced in coaching team members, managing competing priorities in fast-paced environments, and applying labor market/project insight to drive success. Adept at presenting, networking, and championing inclusive practices to connect people with sustainable employment opportunities. Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work history
DELIVERY / COLLECTION SPECIALIST
Royal Mail Group
LONDON , GREATER LONDON
03.2015 - 08.2021
- Resolved customer queries and concerns promptly to keep satisfaction high.
- Communicated with customers and colleagues to address issues and improve delivery.
- Served customers politely and professionally face-to-face and by phone to build loyalty.
- Coordinated with colleagues across teams to meet operational targets consistently.
- Managed competing priorities in fast-paced work while keeping attention to detail.
- Kept accurate records and followed procedures to meet compliance standards.
- Adapted service approach to changing customer and business needs.
- Worked flexible hours covering nights, weekends, and bank holidays.
- Arrived on time consistently and started work immediately.
- Improved customer satisfaction by resolving reported issues quickly.
- Maintained energy and enthusiasm during busy periods.
- Applied critical thinking to break down problems and decide next steps.
- Used a positive customer approach to lift satisfaction levels.
- Analysed problems using critical thinking to select suitable solutions.
SUPERVISOR OF DISTRIBUTION OPERATIONS
EUTHORIUM BAKERY
LONDON , GREATER LONDON
03.2012 - 09.2015
- Coordinated staff schedules and workloads to optimise efficiency and meet business needs.
- Trained and supported new employees, providing coaching and guidance to help them develop confidence and perform effectively.
- Identified and resolved operational issues quickly, ensuring minimal disruption to service.
- Ensured compliance with health, safety and company procedures while promoting a positive and collaborative working environment.
- Communicated effectively with team members and management to coordinate activities and improve operational performance.
- Maintained operational records and monitored inventory to facilitate informed decision-making.
- Developed strong working relationships with colleagues to enhance coordination of daily operations and align on shared objectives.
DOOR SUPERVISION
BRINK NIGHT CLUB
LONDON , ENGLAND
06.1998 - 01.2002
- Worked closely with management to implement new security measures, improving overall site security levels.
- Collaborated closely with team members for efficient operations.
- Managed queues effectively during busy periods, reducing waiting times and maintaining visitor satisfaction.
- Implemented access control measures to prevent unauthorised entry.
- Liaised efficiently with local law enforcement when required, supporting investigations or reporting incidents accurately.
- Maintained order with effective crowd control techniques.
- Kept detailed incident reports following any issues or disruptions on site.
- Detected fraudulent identification cards swiftly, preventing unauthorised access.
- Monitored CCTV systems, identifying potential threats or disturbances.
- Inspected access points for signs of tampering and secured against misuse.
- Identified safety risks by analysing reports and camera footage.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
Education
Bachelor of Arts - FILM & MEDIA
Birkbeck, University of London
City of london 02/2015 - 06/2019
NVQ Level 3 - CITY & GUILDS CARPENTRY
COLLEGE OF NORTHWEST LONDON
GREATER LONDON 09/2006 - 06/2007
Certificate of Higher Education - FILM PRODUCTION
RAINDANCE
GREATER LONDON 03/2022 - 05/2022
Skills
- Inventory management
- Record maintenance
- Organisation and planning
- Problem solving
- Customer service
- Relationship building
- Teamwork
- Coaching support
- Communication
- Collaborative outcomes
Affiliations
- GYM - ART - NETWORKING - READING - WRITING - CINEMA - CONTENT CREATING -
Timeline
DELIVERY / COLLECTION SPECIALIST
Royal Mail Group
03.2015 - 08.2021
SUPERVISOR OF DISTRIBUTION OPERATIONS
EUTHORIUM BAKERY
03.2012 - 09.2015
DOOR SUPERVISION
BRINK NIGHT CLUB
06.1998 - 01.2002
Certificate of Higher Education - FILM PRODUCTION
RAINDANCE
03/2022 - 05/2022
NVQ Level 3 - CITY & GUILDS CARPENTRY
COLLEGE OF NORTHWEST LONDON
09/2006 - 06/2007
Bachelor of Arts - FILM & MEDIA
Birkbeck, University of London
02/2015 - 06/2019