Dean Traverse

• Liaised with clients regularly for updates on their account status with the firm.
• Facilitated smooth communication between clients and advisors, ensuring seamless service delivery.

• I worked at Capita O2 as a Debt management advisor. In this role I worked with customers who are experiencing financial difficulty and needed help with there current bill/account.
• Tracked progress against debt repayment goals consistently, keeping clients informed about their situation.

• I worked at British Telecom as a retention advisor. In this role my job was to work with customers that wanted to leave, to find better deals and solutions.

This also included insurance.