Dean Strange

• Directed ICT operations across multiple properties to improve system uptime and ensure seamless technology service delivery for end users.
• Established standardized protocols for incident management, enhancing response efficiency and minimizing downtime across all locations.
• Orchestrated cross-functional teams to align technology initiatives with business objectives, boosting operational productivity and competitiveness.
• Prioritized cybersecurity measures to safeguard sensitive data and maintain compliance with industry regulations, reducing risk exposure.
• Aligned vendor partnerships and technology investments with long-term IT strategy to optimize cost-efficiency and resource allocation.
• Analysed market trends and competitor activity, adapting strategies to maintain competitive advantage.
• Achieved outstanding customer satisfaction through effective team management.
• Supervised and observed team activities, offering praise and constructive feedback.
• Addressed and solved customer issues and complaints without difficulty.
• Streamlined processes to improve operational efficiency.
• Implemented cost-saving measures, resulting in enhanced profitability.

• Directed IT infrastructure modernization to improve system reliability and reduce downtime, ensuring continuous business operations.
• Established strategic cybersecurity frameworks that enhanced data protection and maintained regulatory compliance across the organization.
• Aligned cross-functional teams to streamline IT project delivery, increasing operational efficiency and accelerating time-to-market.
• Optimized vendor management processes to reduce costs and improve service quality, strengthening supplier relationships.
• Orchestrated disaster recovery planning and testing to guarantee data integrity and minimize business disruption.
• Prioritized technology investments based on business goals, maximizing return and supporting long-term scalability.
• Coordinated user training initiatives that increased technology adoption and improved overall workforce productivity.

• Coordinated cross-functional teams to deliver IT projects within scope and schedule, improving overall project throughput and stakeholder satisfaction.
• Established risk management protocols to ensure compliance with organizational standards, enhancing project quality and minimizing potential disruptions.
• Directed communication between technical teams and business units to align project objectives with customer requirements, increasing end-user adoption.
• Prioritized resource allocation to optimize team productivity and maintain project momentum under tight timelines.
• Defined project milestones and performance metrics to improve process predictability and facilitate timely decision-making.

Position made redundant due to project delays.

Rejoined Heckfield Place in 2014 after being contacted by Directors

• Coordinated cross-functional teams to ensure timely project delivery while maintaining budget adherence and operational standards.
• Directed quality assurance initiatives to uphold safety regulations and enhance compliance across all hospitality projects.

• Directed IT infrastructure upgrades to improve system uptime and ensure seamless business operations.
• Established cybersecurity protocols that strengthened data protection and compliance across the organization.
• Coordinated cross-functional teams to streamline incident response, reducing time-to-resolution for critical issues.
• Prioritized technology investments to align with business objectives, enhancing overall operational efficiency.
• Orchestrated vendor relationships to optimize service delivery and reduce IT-related costs effectively.