Dean Smith
Abbey Wood,United Kingdom
Summary
Experienced IT Professional specialising in system integrity and technical support. Enhanced operational efficiency through robust monitoring and troubleshooting, effective data collection, and comprehensive user support. Collaborative team player keen to share knowledge and mentor colleagues. Extremely loyal and leads by example to deliver optimal performance.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
Work history
Senior computer operator
MUFG
London
2004.05 - 2026.01
- 24 x 7 x 365 Computer Operations
- First and second line user Support
- Oversaw operations on IBM AS400, Tandem Non Stop, Control-M, Swift, ServiceNow
- Maintained composure under pressure, effectively managing critical incidents
- Established excellent working relationships with management and administrative staff
- Facilitated multi-team communication to ensure smooth problem resolution
- Maintained system integrity through regular housekeeping tasks
Computer Operator
Bank of England
London, England
2005.05 - 2006.06
- Performed routine checks on computer systems, maintaining optimal functionality.
- Maintained system integrity through regular housekeeping tasks
- Resolved technical issues swiftly to minimise disruption to daily operations.
- Coordinated with IT teams to troubleshoot and resolve network connectivity issues.
- Met strict deadlines whilst managing multiple tasks simultaneously under high-pressure conditions.
Computer Operator
ABN Amro
London, England
2005.01 - 2005.03
- Ensured accurate data entry procedures for reliable record-keeping purposes.
- Executed daily system backups, safeguarding critical data and ensuring disaster recovery readiness.
- Maintained inventory records of hardware and software assets, aiding in resource management.
Computer Operator
Sumitomo
London, England
2004.01 - 2004.04
- Met strict deadlines whilst managing multiple tasks simultaneously under high-pressure conditions.
- Ensured accurate data entry procedures for reliable record-keeping purposes.
- Executed time critical daily system backups preparing tapes for collection for offsite storage.
- Regular tape restores from recovery site
- Established excellent working relationships with management and administrative staff
Computer Operator
NatWest Group
London, England
1998.06 - 2003.02
- Operated computers and data processing equipment in line with established procedures.
- Performed routine checks on computer systems, maintaining optimal functionality.
- Conducted routine maintenance tasks, preventing hardware and software malfunctions.
- Coordinated with IT teams to troubleshoot and resolve network connectivity issues.
- Provided flexible support across shifts to meet operational needs.
- Ensured accurate data entry procedures for reliable record-keeping purposes.
Customer Service Officer
NatWest Group
London, England
1987.07 - 1998.06
- Executed branch banking operations effectively
- Created welcoming atmosphere, encouraging repeat visits from customers.
Education
O Levels And CSEs
St Clere's Comprehensive School
Stanford-Le-Hope Essex 1982.09 - 1987.07
Skills
- Backup and recovery procedures
- Data centre operations
- Data collection and analysis
- Disaster recovery testing and feedback
- Incident management and escalation
- Shift Supervision and Team Leadership
- System integrity and trouble shooting
- System and server monitoring
- Technical support
- User support
- Proficient in AS400 iSeries, AS400 HMC, AS400 BRMS, Tandem Non-Stop, BMC Control-M, IBM Tivoli (Netcool), Swift Alliance Access, Swift Alliance Gateway, Servicenow, CyberArk PAM, Active Directory, Hitachi JP1 Management, Citrix Director, RSA SecureID, Raritan, Sinetica, eHub, HP Openview
Additional information
Family man
Clean driving licence,
Keen motorcyclist
Timeline
Computer Operator
Bank of England
2005.05 - 2006.06
Computer Operator
ABN Amro
2005.01 - 2005.03
Senior computer operator
MUFG
2004.05 - 2026.01
Computer Operator
Sumitomo
2004.01 - 2004.04
Computer Operator
NatWest Group
1998.06 - 2003.02
Customer Service Officer
NatWest Group
1987.07 - 1998.06
O Levels And CSEs
St Clere's Comprehensive School
1982.09 - 1987.07