Dean Rudd
Shannon,Clare
Summary
Senior transformation and operational excellence leader with over 20 years’ experience delivering performance improvement, governance, and large-scale operational change within complex, multinational organisations. Proven track record in leading regional programmes across 40+ countries, embedding KPI and performance frameworks, improving efficiency, and partnering with senior leadership to deliver measurable operational and commercial value. Highly experienced in coaching leaders, driving continuous improvement cultures, and translating strategy into sustainable results.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work history
Regional Performance & Projects Manager
DHL Express
Shannon, Clare
09.2018 - Current
- Lead regional performance and transformation initiatives supporting customer service operations across 40+ European countries.
- Design, implement, and govern regional KPI frameworks, ensuring consistent performance measurement, reporting standards, and insight-driven decision making.
- Partner with EU and Global Directors to translate strategic objectives into operational improvement initiatives aligned to customer, cost, and efficiency outcomes.
- Provide executive-level analysis and reporting to regional leadership, global functions, and EXCOM stakeholders, highlighting performance trends, risks, and opportunities for value creation.
- Champion continuous improvement initiatives, identifying operational inefficiencies and supporting business units in implementing sustainable solutions.
- Support rollout and adoption of new tools, processes, and ways of working, ensuring engagement, alignment, and benefit realisation across regions.
- Mentor and coach managers and teams across multiple countries, strengthening capability in performance management, problem solving, and data-led improvement.
- Maintain strong collaboration with internal and external stakeholders to ensure alignment and buy-in for regional initiatives.
Team Manager
DHL EKAS
Shannon, Clare
09.2013 - 09.2018
- Led day-to-day operational teams delivering customer service excellence for key accounts within a regulated logistics environment.
- Managed performance against agreed KPIs, analysing results and implementing corrective actions to improve service quality and efficiency.
- Delivered enhanced customer reporting and tailored in-house solutions for strategic customers.
- Supported cost control initiatives and resource optimisation while maintaining service levels.
- Developed team capability through coaching, feedback, and performance management.
Operations Management Specialist
UPS
Shannon, Clare
09.1993 - 02.2013
- Delivered sustained high performance across key operational KPIs including customer satisfaction, reliability, and on-time network performance.
- Recognised by senior management and external customers for consistently exceeding service and performance targets.
- Played a key role in cost control initiatives, including vendor implementation that reduced operating costs while improving service outcomes.
- Led operational aspects of office and warehouse relocation, ensuring seamless transition with no disruption to customer service.
- Supported implementation of regulatory and legislative changes impacting export screening and compliance processes.
Education
Leaving Certificate -
St Patrick's Comprehensive
Clare / Ireland 09.1987 - 09.1992
Skills
- Microsoft Excel (advanced reporting and analysis)
- Microsoft PowerPoint (executive presentations)
- Microsoft Word
- Performance Reporting & KPI Dashboards
- Power BI (advanced reporting and analysis)
Timeline
Regional Performance & Projects Manager
DHL Express
09.2018 - Current
Team Manager
DHL EKAS
09.2013 - 09.2018
Operations Management Specialist
UPS
09.1993 - 02.2013
Leaving Certificate -
St Patrick's Comprehensive
09.1987 - 09.1992