Strategic leader and deliverer of business change, with 25 years’ experience as an IT professional. Proven track record of influencing, designing, leading and implementing new business and strategic planning to align and steer IT resources to business vision, resource management and supporting existing operations, most recently within the service delivery sector.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Information Systems Manager
AFE Group Ltd t/a Miller’s Vanguard
, UK
10.2015 - 08.2025
Company Overview: Miller’s Vanguard is the leading service delivery company for catering and bakery equipment to major supermarkets in the UK, with a £50M turnover. Based over multiple locations, the company provides a national reactive response, planned preventative maintenance, replacement parts and equipment service to blue chip companies including Tesco & Sainsbury.
Horizon scanning and visioning to deliver long term pathways for business growth underpinned by assured ICT functions
Engage with key stakeholders to identify and deliver business priorities and continuous improvement program
Strategic leadership of IT function to deliver 24/7/365 support
Single point of accountability for all aspects of technology, including identifying & implementing new systems
Concurrently managing multiple projects to support business growth, often with converging objectives, across separate business areas
Governance assurance, including risk management responsibility for business function area, to executive management of Miller’s Vanguard, wider AFE Group and parent company ALI Group based in Italy
Budget responsibility to £1M+ per annum
Sourcing, contracts, and supplier management
Project management responsibility for all IT related projects across the business, moving from legacy onsite systems to agile cloud services
Data security & GDPR implementation and management
Accreditation management for Cyber Essentials & ISO
Review and transformation of IT function to provide support for expanding 24/7/365 business, resulting in culture change across business and professionalisation of IT business function
Identified and secured investment to develop new reporting and data analysis service to enable informed, robust and defensible decision making
Project managed implementation of new MPLS data network for greater reliability and security, cost neutral and within schedule
Led wholesale telecommunications transformation across multiple business sites to enable development of call centre operation at flat cost
Design & implementation of private cloud environment to migrate key application delivery & data storage from onsite hardware, moving from 3-year CAPEX replenishment cycle to OPEX model
Migration of mail services to Office365, supporting 500 users, incorporating Mimecast security tools & archiving
Full review of key business applications and project delivery to update application stack, ensuring delivery of current features and security
Identifying business efficiencies & delivering projects to improve business workflows, including new Workshop & Logistics solutions to existing ERP
Compliance with GDPR regulation, creating & implementing policy
Implementing security policy to enable Cyber Security accreditation
Sourcing & implementation of new Warehouse Management System (WMS) to integrate into existing ERP/workforce management solution to enable efficiencies in warehouse and parts turnover
Transition key business reporting function from excel & Crystal to Power BI
Migration of key worker staff to home working during pandemic crisis, enabling full 24/7 support for food service supply chain during lockdown
Developed comprehensive IT policies that complied with industry standards.
Group IT Manager
Total Fitness Health Clubs Ltd
10.2000 - 10.2015
Company Overview: Total Fitness is a leading northern health and fitness chain comprising 17 UK based centres. Prior to a 2010 rationalisation program, the company had 24 UK and Ireland centres, with a turnover of £35M+.
Key member of the Senior Management Team, influencing at board level and drives business improvement, reporting directly to CEO. Turnaround Team of the year 2014, Insider Northwest Dealmaker Awards
Single point of accountability for all aspects of technology, including identifying & championing new opportunities to improve the business
Data Commissioner accountable for legal compliance across the group
Budget responsibility to £750k per annum
Sourcing, contracts and supplier management
Project management responsibility for all IT related projects across the business
Strategic responsibility for WAN MPLS
Effective Issue and Risk management across the business including contingency planning and disaster recovery for a 7-day business
Implementation of transactional website for new sales and renewals
Led the department through diverse business landscapes - from entrepreneur phase as business grew from 5 to 24 locations, through consolidation as the business contracted to 16 locations, administration, and into growth identifying new business opportunities
Migration to Microsoft Azure platform 2014 achieving initial £100k reduction in CAPEX expenditure, future proofing IT infrastructure and reducing significant risk
Delivered product to transition finance & EPOS systems from Sage 100 and Medoc Retail to Navision & LS Retail, resulting in real time sales data across the group reporting straight into accounting
Delivered online joiner service 2015. This was a significant project delivered on time and on budget resulting in reduced back-office resources, improved member experience and an agile sales process
Contribution to design and implementation of multiple business growth projects including low costs gyms and swim centres