Dean Richards

Coordinated dispatch operations to efficiently meet service demand.

• Maintained a safe working environment by adhering to health and safety protocols in the transport office/despatch yard.
• Provided prompt, polite, professional customer service to uphold company standards and reputation.
• Prepared resources and paperwork ahead of transportation.
• Trained new staff on procedures and in-house transport software, e.g. Microlise, Tachomaster, Zennith & Ava, improving team capability.
• Assigned drivers to vehicles, matching to appropriate routes.
• Monitored delivery performance, addressing and rectifying any delays or issues with drivers.
• Collaborated with warehouse staff to ensure smooth operation of loading and unloading processes.
• Logged exact departure and arrival times for accurate recordkeeping.

• Monitored staff performance and developed improvement plans.
• Managed inventory control to minimise waste and maintain optimal stock levels.
• Conducted performance reviews, identifying areas for development and rewarding high achievers.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Oversaw compliance with regulatory standards, passing all inspections without any violations.
• Investigated operational issues to identify root causes, prepared detailed reports, and recommended corrective actions.
• Led team of 30 employees.
• Ensured cleanliness and safety in the workplace by implementing regular maintenance checks.
• Conducted all replenishment duties in line with food safety and hygiene standards and internal policy and procedures.
• Managed complaints with calm, clear communication and problem-solving.
• Engaged with customers to understand needs and provide tailored service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.

• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
• Managed inventory control, minimising stock loss through effective monitoring.
• Trained employees on upselling techniques, boosting average transaction value.
• Merchandised displays to showcase new and popular items.
• Resolved customer complaints, enhancing satisfaction and fostering loyalty.
• Actioned customer feedback to improve product and service provisions.
• Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
• Conducted training for staff to develop stellar quality baked goods and proper handling of food.
• Instructed staff to sanitise utensils, plates and equipment to comply with cleanliness standards.
• Locked doors, closed cash register and inspected surroundings before closing bakery to deliver protection and align with security measures.
• Stored stock safely and securely to maintain quality of goods.