Dean Mirza
Baar,Zug
Summary
I’m currently working toward my KV EFZ with Berufsmaturität at WMS Zug and looking for a KV apprenticeship where I can build real experience in office administration, customer interaction, and digital tools. I’ve already supported teams during my internship at IWG London and completed practical business training through Forage in areas like risk analysis, internal audit, and operations. I enjoy taking initiative, working with clients, and improving processes — especially using Microsoft Office, Excel and Copilot Studio. Fluent in English, German, and conversational French, I’m confident I can bring value to both local and global companies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Part-time Waiter
Restaurant Blasenberg Zug
Zugerberg
05.2025 - Current
- Delivered professional table service, supported restaurant setup, and assisted international guests in English and French.
- Managed food delivery, dish clearing, and wine selection from cellar; now expanding to payment handling and POS systems.
Business Analyst Intern
IWG
Victoria
06.2025 - 07.2025
- Created automation flowcharts and Copilot Studio AI agents to streamline finance and tax processes.
- Supported cross-functional teams using Excel, Lucidchart, Outlook, and Jira to manage and document business workflows.
- Completed Microsoft training in Copilot Studio, Power Platform, and corporate compliance (CCO e-learning).
Logistics Intern
Bossard AG
Steinhausen
10.2024 - 10.2024
- Prepared and packed customer-specific orders, following inventory procedures and quality control guidelines in a high-paced logistics environment.
Education
Kaufmännisches EFZ mit Berufsmaturität -
Wirtschaftsmittelschule
Zug, Switzerland07-2026
TEF B1 – French Language Certificate -
International House Nice
Nice, France10-2024
High School Diploma -
Oberstufe Sternmatt 2
Baar, Switzerland07-2023
Skills
- Administrative support
- Customer communication
- Time management
- Microsoft Excel (PivotTables, formulas)
- Multilingual (English, German, French)
- Process improvement
- Detail-oriented
Certification
- Cambridge English B2 First Certificate
- TEF B1 French Language Certificate
- Completed all Microsoft Learning Paths for Copilot Studio
- Accenture UK – Introduction to Technology Apprenticeship Job Simulation
- BCG – Introduction to Strategy Consulting Job Simulation
- Goldman Sachs – Controllers Job Simulation
- Goldman Sachs – Operations Job Simulation
Affiliations
- Piano (10 years of experience)
- Guitar (self-taught beginner)
- DJing (multiple local gigs in Zug)
- Music Production (Ableton Live)
- Outdoor Calisthenics Training (3+ years)
- Tennis (6 years, member of TC Baar)
Timeline
Business Analyst Intern
IWG
06.2025 - 07.2025
Part-time Waiter
Restaurant Blasenberg Zug
05.2025 - Current
Logistics Intern
Bossard AG
10.2024 - 10.2024
Kaufmännisches EFZ mit Berufsmaturität -
Wirtschaftsmittelschule
TEF B1 – French Language Certificate -
International House Nice
High School Diploma -
Oberstufe Sternmatt 2
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