Dean Mehaffey
RPA Developer
Strabane
Summary
At Allstate, spearheaded RPA development, enhancing system efficiency and fostering a culture of innovation. Expertise in Blue Prism and SQL, coupled with exceptional problem-solving abilities, significantly reduced manual data processing efforts. Excel in driving projects to completion, ensuring seamless integration and improved customer experiences through meticulous testing and debugging. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
RPA Developer
Allstate
08.2020 - Current
- Enhanced system performance by troubleshooting, debugging, and modifying existing RPA bots.
- Promoted culture of innovation and continuous learning within the organization by sharing knowledge, best practices, and lessons learned from RPA development projects.
- Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems, writing over 15 test plans.
- Improved process efficiency by designing and implementing RPA solutions for various business functions.
- Led 3 projects from start to finish.
- Reduced manual effort required in data processing by automating key business processes using RPA tools.
- Reduced Average Handling Time of items by over 60% in some automations.
- Contributed to project planning efforts by providing accurate time estimates for RPA development tasks.
- Maintained up-to-date with over 400 edits in a year documenting of all automated processes, ensuring ease of knowledge transfer among team members.
- Enhanced customer experience by integrating RPA solutions into customer service processes, streamlining issue resolution timescales.
Application Support Analyst
Allstate
08.2018 - 08.2020
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Used Service Now to track, maintain and update trouble tickets.
- Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
Education
Bachelor of Science - Computer Networking, United Kingdom
University of Bedfordshire
Luton, United Kingdom 09.2015 - 07.2018
Skills
Blue Prism Development
Problem-solving abilities
Code reviews
Programming Languages: C#, Net
JIRA
GitHub collaboration
JSON mapping
SOAP and RESTful Web Services
SQL Database Management
Optical Character Recognition
Application Integration
Innovation and Creativity
Testing and debugging
Team building
Effective Communication
Software Development Tools: JIRA, Confluence
Certification
Blue Prism AD01
Timeline
Blue Prism APD01
09-2023
Blue Prism AD01
10-2022
RPA Developer
Allstate
08.2020 - Current
Application Support Analyst
Allstate
08.2018 - 08.2020
Bachelor of Science - Computer Networking, United Kingdom
University of Bedfordshire
09.2015 - 07.2018
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