Dean McLean
Falkirk,United Kingdom
Summary
A highly skilled professional with expertise in travel logistics coordination and crisis handling, known for clear communication and maintaining calm under pressure. Demonstrates exceptional client relationship management and dispute resolution abilities, supported by a strong foundation in mechanical knowledge. Committed to safety consciousness and time efficiency, with a proven track record of resilience under pressure and initiative taking. Adept at crisis de-escalation, multitasking, and resourcefulness, aiming to leverage these skills towards enhancing operational efficiency in dynamic environments.
Reliable and professional, with proven ability to ensure safe and punctual transportation, coupled with excellent customer service and communication skills. Demonstrates proficiency in navigating various routes and managing time effectively. Committed to delivering seamless and comfortable experience for clients.
Dependable and aspirational professional with strong focus on punctuality and customer service. Proven ability to navigate efficiently and manage time, coupled with excellent communication skills. Committed to ensuring safe and comfortable journey, enhancing overall client satisfaction.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Executive driver
MOLHAR TRAVEL
Reddingmuirhead, Falkirk
12.2023 - Current
- Facilitated efficient loading and unloading of luggage to enhance passenger convenience.
- Conducted daily vehicle inspections to pre-empt breakdowns and ensure operational reliability.
- Adhered to regulatory road rules, reinforcing trust in driving capabilities among executives.
- Responded promptly to passenger requests, promoting service satisfaction and loyalty.
- Responded promptly to requests made by passengers promoting satisfaction within them about our services.
- Conducted daily inspections of vehicles to prevent unexpected breakdowns.
- Demonstrated professional behaviour whilst interacting with clients for positive company image.
- Followed all regulatory road rules, fostering trust in my driving skills from executives.
- Kept updated knowledge on weather forecasts to plan optimal travel times accordingly.
- Delivered efficient navigation through use of GPS devices, ensuring timely arrivals at destinations.
- Executed smooth transportation through understanding of various city routes and traffic patterns.
- Adapted quickly to last-minute changes in schedules or routes, demonstrating flexibility and reliability as driver.
- Exemplified excellent customer service skills while dealing with high-profile clients, creating favourable impressions about company's commitment to quality service delivery.
- Provided privacy for executives by maintaining confidentiality of their discussions and meetings.
- Remained vigilant during long drives or late night shifts ensuring passenger safety at all times.
- Managed vehicle maintenance schedules, resulting in uninterrupted service delivery.
- Maintained cleanliness and functionality of executive vehicles to ensure comfort during travels.
- Ensured punctual and safe transportation of executives by meticulously planning travel routes.
- Facilitated airport transfers for streamlined international business trips.
- Applied personal road knowledge and GPS application to set shortest routes.
- Selected most appropriate route, accounting for weather and road closures.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Submitted required documentation upon journey completion.
- Supported physically challenged customers to enter and disembark vehicle safely.
Senior contracts manager
BMR CONSTRUCTION SCOTLAND
Grangemouth, Falkirk
12.2010 - 12.2023
- Streamlined processes, resulting in enhanced contractual compliance rates.
- Managed all Health, Safety, and Environmental matters on site.
- Implemented Method Statements and conducted Risk Assessments to ensure safety standards.
- Planned daily, weekly, and monthly workloads to optimise resource allocation.
- Liaised daily with clients and employees to foster collaboration.
- Ordered on-site materials to maintain project schedules.
- Costed projects and materials to ensure budget adherence.
- Developed strategic relationships to maximise business opportunities.
- Negotiated high-stake contracts for improved company profitability.
- Maintained up-to-date records of all company contracts and agreements.
- Evaluated procurement processes and used results to improve workflows and procedures.
- Minimised customer complaints by verifying procured items met required quality standards.
- Liaised with customers and other departments to plan timely transportation of goods.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Adjusted inventory levels to keep obsolescence and cost low.
Education
GCSEs - Maths English Biology Geography Media Studies German Business Studies
Bo'ness Academy
Bo'ness, Falkirk 08.1991 - 06.1995
A-Levels - Maths English Media Studies Business Studies
Bo'ness Academy
Bo'ness, Falkirk 08.1995 - 06.1997
Higher National Diploma - Media Studies & Business Studies
Falkirk College
Falkirk 08.1997 - 06.1999
Skills
- Travel logistics coordination
- Crisis handling
- Clear communication
- Calm under pressure
- Client Relationship Management
- Excellent communication
- Mechanical knowledge
- Dispute Resolution
- Time efficiency
- Safety consciousness
- Resilience under pressure
- Initiative taking
- Crisis de-escalation
- Communication proficiency
- Multitasking
- Resourcefulness
Affiliations
Travelling, Football, Walking Dogs, Family Time
Timeline
Executive driver
MOLHAR TRAVEL
12.2023 - Current
Senior contracts manager
BMR CONSTRUCTION SCOTLAND
12.2010 - 12.2023
Higher National Diploma - Media Studies & Business Studies
Falkirk College
08.1997 - 06.1999
A-Levels - Maths English Media Studies Business Studies
Bo'ness Academy
08.1995 - 06.1997
GCSEs - Maths English Biology Geography Media Studies German Business Studies
Bo'ness Academy
08.1991 - 06.1995
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