Summary
Overview
Work history
Skills
Certification
Timeline

Dean McKenna

Wakefield,Yorkshire

Summary

Dedicated and organised Operations Manager and effective leader with over 17 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Leisure Facility Manager

Leeds City Council
Leeds, Yorkshire
12.2020 - Current
  • Organised competitions and events and drove awareness of services offered at facilities.
  • Worked with staff to design and deliver community impact projects.
  • Executed health and safety checks on equipment and facilities for compliance reasons.
  • Planned and developed new facilities to meet demand and grow revenue.
  • Generated reports and cash projections for planning and decision-making purposes.
  • Sourced and replenished supplies and equipment to keep customers happy and engaged.
  • Encouraged teamwork through open communication and leadership.
  • Managed plant rooms and equipment by scheduling repairs and maintenance for faulty machinery.
  • Developed and promoted exciting leisure programmes to increase usage and profitability of facilities.
  • Determined and provided training and development for staff to meet job requirements.
  • Established monitoring systems to monitor service delivery and capture customer feedback.
  • Reviewed performance targets for activities and modified timetables to remove poor-performing items.
  • Devised and directed strategic frameworks to hit operational and financial targets.
  • Recruited, trained and supervised staff to maintain establishment's health and safety standards.
  • Arranged leisure activity timetables to fulfil different customers' needs.
  • Engaged facility users to determine and implement improvements to service delivery and offerings.
  • Controlled expenses and revenue allocations, decreasing waste of resources and operating costs.
  • Kept statistical and financial records for budget planning and resource allocation purposes.

Deputy Manager

Leeds City Council
Leeds, Yorkshire
02.2016 - 12.2021
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Implemented health, safety and well-being programmes to drive productivity and high-quality services.
  • Planned and managed resources and budget to support and deliver objectives.

Duty Manager

Leeds City Council
Leeds, Yorkshire
09.2007 - 02.2016
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Stored cash floats and delivered secure banking procedures.
  • Oversaw emergency procedures and administered first aid.
  • Met health and safety guidelines to maintain compliant working environments.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Handled guest complaints to protect brand reputation.
  • Led team of 50+ to deliver top-quality service and achieve company targets.
  • Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
  • Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
  • Minimised accidents by sharing health and safety awareness.
  • Performed successful pool rescues, remaining calm and effective under pressure.
  • Opened or closed pool daily depending on schedule and hours.
  • Instructed or assisted with classes in fundamentals of swimming.
  • Participated in random in-house and outside agencies lifeguard audits.

Skills

  • Cost-reduction methods
  • Operations oversight
  • Planning and scheduling
  • Leadership, Mentoring and supervision
  • Performance Evaluations
  • Multitasking Abilities
  • First Aid/CPR
  • Training and Development
  • Analytical and Critical Thinking
  • Cultural Awareness
  • Facility H&S inspections
  • Office Software Proficiency
  • Budgeting
  • Health & Safety/Risk Assessing


Certification

  • First Aid/CPR Certified - RLSS
  • Licensed Pool Plant Operator - 20yrs+
  • Certified RLSS Trainer/Assessor
  • NVQ L3 - Coaching, Teaching, Instructing
  • Asbestos Awareness
  • A-Level Qualified

Timeline

Leisure Facility Manager - Leeds City Council
12.2020 - Current
Deputy Manager - Leeds City Council
02.2016 - 12.2021
Duty Manager - Leeds City Council
09.2007 - 02.2016

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Dean McKenna