Dean Harper
Bugbrooke
Summary
Water Treatment professional and member of the Water Management Society, with extensive experience across commercial, industrial and healthcare environments. I operate primarily as a senior technical lead, combining management, technical expertise and commercial awareness with a strong hands-on engineering background. Although my current role involves technical leadership, client management, project delivery and business development, I remain fully comfortable working on-site and carrying out engineering activities when required. My experience covers a broad range of water treatment disciplines, including cooling towers, closed systems, steam boilers, reverse osmosis, water softening, filtration, chemical dosing and control systems, Chlorine Dioxide and water hygiene. I am particularly strong at assessing problems on-site, developing practical solutions and working directly with clients, management teams and engineers to agree and deliver the right outcome. I remain actively involved in the industry through my membership of the Water Management Society and attendance at LCA conferences and other industry events, keeping up to date with developments in water treatment, technology, legislation and best practice. I also bring a qualified electrical background, providing additional experience in electrical systems, controls, fault finding and commissioning. I am commercially driven, technically minded and customer focused, with a strong preference for practical solutions and seeing projects through from initial survey and specification to installation, commissioning and ongoing support.
Overview
7
7
years of professional experience
Work History
Water Treatment Manager
PTSG Water Treatment
09.2024 - Current
- Providing technical leadership across water treatment, water hygiene, closed systems, cooling towers and water treatment equipment, while supporting business development, key client relationships and major projects.
- Managed the technical, operational and commercial aspects of water treatment services across commercial, industrial and healthcare environments.
- Manage the delivery of water treatment programmes covering closed systems, cooling towers, domestic water systems, RO plants and water hygiene.
- Managed Legionella control and water hygiene programmes, overseeing cooling tower monitoring, sampling, disinfection, risk assessment support and remedial works to ensure compliance and safety.
- Oversee closed system monitoring, including water analysis, interpretation of laboratory results, chemical treatment, corrosion control, microbiological control and technical recommendations.
- Design, specify and manage reverse osmosis and water treatment systems, including system upgrades, membrane replacement, pre-treatment, chemical dosing and associated equipment.
- Provide technical leadership and support to engineers, ensuring work is delivered in accordance with relevant legislation, industry guidance and company procedures.
- Liaise directly with clients, facilities management teams, contractors, laboratories, suppliers and engineers to resolve technical issues and deliver effective solutions.
- Working closely with clients, engineers, suppliers and internal management to develop and deliver compliant, technically robust and commercially viable solutions from initial survey and specification through to installation, commissioning and ongoing service delivery.
- Conducted site surveys and technical assessments to identify deficiencies, risks and opportunities for improvement, enhancing overall water treatment system performance.
- Support major projects from initial survey and system design through to installation, commissioning and handover.
- Provide technical assessment of laboratory results and determine appropriate engineering recommendations, remedial actions and chemical treatment requirements.
- Prepare and review technical quotations, scopes of work and remedial proposals, balancing customer requirements with technical compliance and commercial considerations.
- Provide technical guidance on chemical dosing systems, controllers, conductivity and ORP monitoring, disinfection systems, dosing pumps and water treatment equipment.
- Manage reactive and planned water treatment works, coordinating resources, engineers, equipment, chemicals and specialist contractors.
- Assist with the development of water treatment specifications, service programmes and technical standards across the business.
- Guided and developed engineers through providing technical guidance, conducting competency assessments and facilitating training.
- Identified and implemented improvements in service delivery, standardising technical processes and introducing efficient approaches to water treatment management, enhancing operational effectiveness.
- Provide technical input into sales, account management and contract development, helping to develop practical and commercially viable water treatment solutions.
- Maintain awareness of current industry standards and guidance, including HSG274, ACOP L8, BS 8552, BS 2486 and relevant BSRIA guidance.
Technical Sales Manager
Socotec UK
04.2024 - 08.2024
- Responsible for developing new business opportunities and managing key customer accounts within the Water Equipment Division, combining technical water treatment expertise with a commercial approach to identify customer requirements and deliver bespoke and turnkey solutions.
- Working closely with clients from initial contact and site assessment through to equipment specification, quotation and delivery, while developing long-term relationships and identifying opportunities for ongoing service, maintenance and additional equipment sales.
- Lead the technical and operational delivery of water treatment services across commercial, industrial and healthcare environments.
- Provide senior technical support and guidance to engineers across closed systems, cooling towers, domestic water systems, RO plants and water hygiene programmes.
- Manage Legionella control and water hygiene programmes, including monitoring, sampling, disinfection, remedial works and technical recommendations.
- Interpret laboratory results and develop engineering recommendations covering chemical treatment, corrosion control and microbiological control.
- Design, specify and manage RO and water treatment systems, including pre-treatment, chemical dosing, membrane replacement and system upgrades.
- Prepare technical quotations, scopes of work and remedial proposals, balancing customer requirements, compliance and commercial considerations.
- Conduct site surveys and technical assessments, identifying risks, deficiencies and opportunities for improvement.
- Support projects from initial survey and system design through installation, commissioning and handover.
- Provide technical expertise on chemical dosing, controllers, conductivity and ORP monitoring, disinfection systems and dosing equipment.
- Work directly with clients, FM teams, contractors, laboratories, suppliers and engineers to resolve technical issues and deliver practical solutions.
- Support engineer development through technical guidance, competency assessments and training.
- Provide technical input into sales, account management and contract development, identifying opportunities for additional services and equipment.
Sales Engineer
Industrial Water Equipment
05.2022 - 04.2024
- Responsible for the technical and commercial delivery of industrial water treatment solutions, working directly with customers to identify requirements, develop bespoke solutions and manage projects from initial site survey through to installation and commissioning.
- Providing specialist advice across a wide range of water treatment technologies, while developing long-term customer relationships and identifying opportunities for ongoing service, maintenance and further equipment sales.
- Develop and generate new sales opportunities for the Water Equipment Division, supporting business growth and revenue generation.
- Provide bespoke and turnkey water treatment solutions from initial enquiry and site assessment through to specification, quotation and delivery.
- Specify and sell Chlorine Dioxide systems, chemical dosing systems, controllers and sidestream filtration equipment.
- Develop and manage a structured client contact plan to build and maintain the sales pipeline.
- Manage the sales process from initial contact through technical discussions, quotation and project delivery.
- Provide weekly sales pipeline and opportunity reports to the Commercial Director.
- Appointed to account manage a key prestige customer shortly after joining, based on strong client relationships and technical capability.
- Manage the customer's water treatment requirements across multiple sites, including monthly steam boiler and cooling tower analysis.
- Interpret water analysis results and provide technical recommendations, remedial requirements and opportunities for further business development.
Senior plant technician
Guardian Water Treatment
12.2019 - 05.2022
- Responsible for coordinating a team of water treatment engineers while providing senior technical support across a large portfolio of commercial sites.
- Combining hands-on engineering experience with project coordination, equipment specification, client management and technical problem solving, with particular responsibility for Chlorine Dioxide systems and complex water treatment installations.
- Coordinated and supported a team of water treatment engineers, reviewing service reports, identifying remedial requirements and allocating follow-on works.
- Reviewed technical findings and prepared quotations for new installations, upgrades and remedial works.
- Specified and recommended a wide range of water treatment equipment, including UV systems, water softeners, reverse osmosis (RO), chemical dosing and control systems and Chlorine Dioxide systems.
- Developed specialist expertise in Chlorine Dioxide generation and dosing, becoming the company's primary technical resource for Chlorine Dioxide due to my level of qualification and experience.
- Surveyed sites and assessed water treatment requirements, particularly across a large portfolio of London-based commercial properties.
- Recommended, specified and managed UV system installations, replacements, upgrades and servicing, including equipment and component replacement.
- Planned and coordinated water treatment installation projects, managing resources, equipment and site requirements from initial quotation through to completion.
- Regularly acted as lead engineer on-site, overseeing installations and ensuring equipment was correctly installed, commissioned and handed over to the client.
- Diagnosed and resolved complex technical faults and system issues, providing practical solutions where standard engineering support was insufficient.
- Managed difficult or sensitive site situations, acting as the senior technical point of contact between engineers, clients and management.
- Worked directly with client management teams and engineers to understand requirements, explain technical recommendations and agree appropriate solutions.
- Presented quotations, technical recommendations and proposed installations directly to clients, providing technical clarification and answering queries throughout the process.
- Personally managed the customer handover and commissioning process, ensuring clients understood the operation and requirements of newly installed equipment.
- Identified additional opportunities for servicing, replacement equipment, upgrades and ongoing maintenance through regular client interaction and site visits.
- Provided technical support to colleagues and engineers on more complex water treatment applications and equipment.
Education
C&G Evaporative Cooling Water Chemistry Advanced -
C&G Practical Monitoring & Control of Water Quality in Closed Systems -
C&G Steam Boilers Water Treatment & Chemistry -
17th Edition I.E.E Wiring Regulations Level 3 (2382-10) -
C&G Level 3 Electro Technical (2330) -
C&G Level 2 Electro Technical (2230) -
C&G Level 2 Adult Numeracy -
C&G Level 2 Adult Literacy -
BCS Level 2 IT User Skills (ECDL Extra) (ITQ) -
GCSE’s - English Language – B, English Literature - B, Geography – B, Maths – C, Drama – B, Science Double Award B,B, Media Studies –
Skills
- Water Treatment Management
- Water Hygiene & Legionella Control
- Cooling Towers & Evaporative Cooling
- Steam Boiler Water Treatment
- Closed System Water Treatment
- Reverse Osmosis (RO) & Deionisation (DI)
- Water Softeners & Pre-Treatment
- Chemical Dosing & Control Systems
- Chlorine Dioxide Systems
- UV & Filtration Systems
- Water Analysis & Technical Reporting
- Technical Surveys & System Specification
- Project Management & Commissioning
- Technical Sales & Business Development
- Account Management & Client Relationships
- Fault Finding & Problem Solving
- Electrical Installation & Maintenance
- Control Panels & Instrumentation
- Quotation & Solution Development
- HSG274 / ACOP L8 / BS 8552 / BS 2486
Hobbies and interests
Motorsport Moto GP – Strong interest in motor bikes, engineering and automotive technology.
Engineering & Technology Keen interest in engineering, new technologies and practical problem solving outside of work.
References available on request.
Timeline
Water Treatment Manager
PTSG Water Treatment
09.2024 - Current
Technical Sales Manager
Socotec UK
04.2024 - 08.2024
Sales Engineer
Industrial Water Equipment
05.2022 - 04.2024
Senior plant technician
Guardian Water Treatment
12.2019 - 05.2022