Dean Hardeman
Burntwood,Staffordshire
Summary
A dedicated professional with a strong focus on health and safety compliance, team building, and staff training and development. Demonstrates exceptional organisational skills, problem-solving abilities, and effective time management. Proven expertise in conflict resolution, performance management, and change management. Adept at recruiting, appraisals and coaching, with a commitment to process improvement strategies. Excellent written and oral communication skills facilitate effective interaction with a wide variety of stakeholders. Career goal: focused long-term career development within warehouse operations management.
Overview
38
38
years of professional experience
1
1
Certification
Work history
Warehouse Operations Manager
Bigdug Limited (In consultation)
Stafford, Staffordshire
01.2019 - 02.2025
- Managed warehouse operations at two sites, delivering superior customer service
- Developed health and safety culture achieving zero-accident mindset
- Managed daily operations and budget control for Derby and Stafford facilities
- Daily management of 2 Assistant Warehouse Managers, 2 Team Leaders and 23 Warehouse Operatives, leading by example, driving employee engagement, creating a high performing multiskilled team that represents the companies vision & values.
- Established and managed internal operational procedures and KPIs
- Ensured ISO9001 compliance across all warehouse operations as part of quality management responsibilities.
- Directed and delivered continuous improvement initiatives across both sites to streamline operations.
- Managed HR processes including absence management, conduct issues, performance issues, performance reviews and dismissals.
- Managed compliance for both sites within legislative guidelines.
- Optimised warehouse operations to handle variable workloads.
- Coordinated with carriers to dispatch customer orders promptly and economically.
- Optimised warehouse processes to drive productivity and effectiveness.
- Streamlined systems to enhance accuracy while cutting costs and minimising waste.
- Reviewed team effectiveness and applied strategic enhancements.
- Surpassed productivity targets through effective warehouse management.
- Achieved significant cost reductions reducing 3PL spend in excess of half a million pounds per year.
- Led initiatives to streamline inventory processes for improved warehouse efficiency achieving 99% stock accuracy across 2 sites.
- Reorganised warehouse layout for enhanced storage efficiency and improved pick efficiency. Taking a pick rate average of 20 per hour to an average of 38 per hour.
- Managed task delegation and workflow coordination to enhance warehouse efficiency.
- Fostered strong relationships with logistics providers to enhance service rates.
Operations Manager Nights
Palletways (Reason for leaving Redundancy)
Lichfield, Staffordshire
05.2018 - 12.2018
- Managed distribution centre with 4 FLT and 16 HGV drivers and 1 scheduling operator.
- Oversaw night operations focusing on health and safety and freight efficiency.
- Liaised with stakeholders on shift volume updates.
- Delivered comprehensive handovers to ensure seamless shift transitions during night operations.
- Ensured outgoing freight loaded in route order for varied vehicle sizes.
- Conducted absence management and return to work discussions.
- Investigated and documented issues under company's disciplinary and grievance policy.
- Demonstrated exceptional attention to detail while maintaining a consistently positive approach.
- Resolved operational challenges efficiently to ensure smooth night-time operations.
- Operated forklifts to efficiently reposition vehicles and ensure timely achievement of operational targets.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Created a collaborative work environment for positive team dynamics.
- Led teams to achieve business objectives on time and within budget constraints.
Shift Manager (Amazon Contract Start Up) Nights
Kuehne + Nagel (Reason for leaving Career Progress
Birmingham
09.2016 - 05.2018
- Managed pick, pack and despatch of 10,000 units during 12-hour night shifts.
- Managed and developed performance of Team Leaders, Supervisors and Team Members to meet objectives.
- Ensured team compliance with safe working practices.
- Delivered comprehensive handovers to ensure seamless transition during shift changes.
- Implemented and monitored KPIs to drive performance and efficiency across night shift operations.
- Led continuous improvement initiatives to optimise shift operations in night shift management.
- Conducted return to work and lateness interviews
- Investigated and resolved disciplinary issues following company policy.
- Improved team morale through effective communication and feedback practices.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Organised recruitment activities to reflect department requirements and budget.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Minimised downtime with proactive equipment maintenance checks.
- Reported key metrics to upper management for business decision-making process.
- Recruited new hires to strengthen the existing workforce..
Team Manager
Ocado (Reason for leaving Career Progress)
Tamworth, Staffordshire
11.2013 - 09.2016
- Supervised and supported up to 70 employees, delivering training, recruitment and performance appraisals.
- Conducted accident investigations when necessary.
- Enhanced team efficiency by assessing individual performance.
- Developed and executed strategies to drive business growth and enhance profitability.
- Collaborated with Operations Manager, outbound staff and dispatch colleagues to ensure seamless operations.
- Partnered with Operations Managers to deliver continuous development initiatives supporting organisational success.
- Coordinated staff deployment to ensure warehouse areas met workload demands effectively.
- Oversaw health and safety protocols during shifts to ensure compliance with regulations.
- Identified methods to improve efficiency in operations.
- Ensuring all team members follow company policies and procedures.
- Managed work schedules for short, medium and long-term efficiency.
- Collaborated with engineers to resolve technical faults.
- Conducted team briefings to align staff with business KPIs and updates.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Handled employee grievances to maintain harmony within the workforce.
- Boosted morale by recognising and rewarding exceptional work.
- Completed duties to deliver on targets with accuracy and efficiency.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Team Leader (Despatch)
Boots (Reason for leaving STC)
Burton-on-Trent, Staffordshire
08.2013 - 11.2013
- Ensured team met performance standards and achieved organisational targets.
- Identified performance gaps in staff and implemented strategies to drive improvement.
- Led team of 16 staff members, including 2 Supervisors.
- Produced reports on team performance and operational efficiency.
- Led despatch team managing store order loading across 30 vehicles per shift.
- Communicated regularly with senior management and DHL Transport Managers to optimise despatch processes.
- Proactively managed delays to ensure timely despatch.
- Coordinated despatch team ensuring optimal production scheduling efficiency.
- Delivered clear team updates to align staff with key business KPIs and objectives.
- Reviewed load plans ensuring efficient and appropriate stock despatch.
- Delegated tasks to make best use of individuals' skills.
- Streamlined workflow for a more efficient process.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Devised actionable plans towards achieving set business objectives within deadlines.
Apprentice Sales Consultant
Next PLC (Reason for Leaving Career Progress)
Birmingham
02.2012 - 08.2013
- Represented store as first customer contact and guided on product selection.
- Guided purchasing decisions through personalised customer service in a supportive and professional manner.
- Developed strong customer relationships to ensure repeat business and gain referrals.
- Resolved customer complaints to achieve positive outcomes and safeguard reputation with professionalism.
- Implemented strategic displays to increase sales of essential product lines.
- Handled customer payment transactions and processed returns efficiently.
Inventory Manager
WIS Int (Reason for Leaving Career Change)
Cannock, Staffordshire
10.2011 - 01.2012
Logistics Development Manager
WWMD Ltd (Reason for Leaving Career Change)
Birmingham
07.2002 - 06.2011
Regional Sales Manager
Odyssey Publishing (Reason for Leaving Redundancy)
Birmingham
09.1999 - 05.2001
News Development Manager
T&S Stores PLC Reason for Leaving Career Change)
Brownhills, Walsall
01.1996 - 09.1999
Furniture Buyer
Texas Homecare (Reason for Leaving Redundancy)
Wellingborough, Northamptonshire
07.1987 - 09.1995
Skills
- Professional attitude and positive mindset
- Health and safety management
- Strategic Career Development Focus
- Team Development and Leadership
- Talent Acquisition and Warehouse Management
- Employee Training and Growth
- Conflict Management and Resolution
- Performance Appraisals and Employee Coaching
- Performance and Management Operations
- Effective Written and Oral Communication
- Analytical Problem Solving
- Organisational skills
- Change Coordination and Implementation
- Process Optimisation Techniques
- Effective Time Management
- Project Planning and Coordination
- Organisational Change Management
- Stakeholder Communication Skills
Affiliations
- I am into general fitness and a keen runner having ran up to half marathon standard. I have a real passion for listening to music.
- I have a passion for cleaning cars
- I enjoy listening to music
Certification
- Fork lift truck operator
- Occupational Health & Safety level 2
- Effective Management, appraisal and instructional techniques
- City & Guilds Level 2 Certificate in Retail Knowledge
- IOSH Managing Safely
References
References available upon request.
Timeline
Warehouse Operations Manager
Bigdug Limited (In consultation)
01.2019 - 02.2025
Operations Manager Nights
Palletways (Reason for leaving Redundancy)
05.2018 - 12.2018
Shift Manager (Amazon Contract Start Up) Nights
Kuehne + Nagel (Reason for leaving Career Progress
09.2016 - 05.2018
Team Manager
Ocado (Reason for leaving Career Progress)
11.2013 - 09.2016
Team Leader (Despatch)
Boots (Reason for leaving STC)
08.2013 - 11.2013
Apprentice Sales Consultant
Next PLC (Reason for Leaving Career Progress)
02.2012 - 08.2013
Inventory Manager
WIS Int (Reason for Leaving Career Change)
10.2011 - 01.2012
Logistics Development Manager
WWMD Ltd (Reason for Leaving Career Change)
07.2002 - 06.2011
Regional Sales Manager
Odyssey Publishing (Reason for Leaving Redundancy)
09.1999 - 05.2001
News Development Manager
T&S Stores PLC Reason for Leaving Career Change)
01.1996 - 09.1999
Furniture Buyer
Texas Homecare (Reason for Leaving Redundancy)
07.1987 - 09.1995
- Fork lift truck operator
- Occupational Health & Safety level 2
- Effective Management, appraisal and instructional techniques
- City & Guilds Level 2 Certificate in Retail Knowledge
- IOSH Managing Safely
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