Dean Hammond
Hull,East Yorkshire
Summary
Reliable, customer-focused professional with 26 years of experience as a Travel Sales Advisor at TUI. Experienced in welcoming customers, assisting with travel bookings, answering telephone enquiries and helping resolve customer queries and problems. Brings strong communication and teamwork skills, computer skills and attention to detail, with a commitment to providing helpful and professional customer service.
Adaptable and open to a range of employment opportunities, with valuable experience in customer-facing work, handling enquiries and supporting customers. Keen to bring a positive attitude, reliability and a strong customer service background to a new role.
Overview
33
33
years of professional experience
Work History
Travel Sales Consultant
TUI
02.2000 - 10.2026
- Developed tailored travel itineraries based on client budgets and preferences, improving overall client experience.
- Advised clients on travel documentation requirements, ensuring compliance with regulations for seamless international travel.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and ensuring accurate confirmation of reservations to enhance customer satisfaction.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
Assistant Manager
A T MAYS
06.1993 - 02.2000
- Oversaw daily operations, including opening and closing procedures, ensuring compliance with store standards.
- Monitored staff performance, identifying areas for improvement and implementing development plans.
- Trained new employees on company policies and sales techniques, fostering customer service excellence.
Education
Sydney Smith High School
HullSkills
- Itinerary planning
- Booking management
- Reservation systems
- Travel documentation
- Customer service
- Sales techniques
- Issue resolution
- Effective communication
- Client consultation
- Collaborative teamwork
Hobbies and interests
- Travelling worldwide
- Reading
- Meeting people
- Swimming
Timeline
Travel Sales Consultant
TUI
02.2000 - 10.2026
Assistant Manager
A T MAYS
06.1993 - 02.2000
Sydney Smith High School