Dean Greenwood

Overseeing the implementation and maintenance of our HR systems, software, and people analytics to ensure they provide a modern and agile employee experience that aligns with our Customer First culture ensuring seamless integration and functionality of our HR solutions. Managing People data and developing high-quality dashboards and reports to facilitate data-driven decisions across the business

Senior Analyst within the Global HRIS team delivering technical support for Cloud Systems with an employee base of 70, 000 users. Working on change management projects to enhance system capability, user experience and business requirements. 9 Bournemouth, United Kingdom

Achievements:

Management of: ATS system, vendor integrations and relationships, stake holder engagement.

• Configuration/implementation of new ATS system for alignment with business requirements dean.greenwood6@outlook.com
• Integration with existing and new vendors into the new ATS providing a seamless process for recruiting through strong vendor relationship management
• Ongoing development of system enhancements rolled out to improve service delivery
• Creation of reporting dashboards and matrix to provide real time data analytics SUMMARY
• Ensuring full training is delivered for tier 1 support to assist with business queries and issue resolution is provided with minimal to no business impact.

Sharepoint - Site Configuration

• Respondible for the configuration of a new 0365 sharepoint site for the Global HRIS team to enable the sharing of knowledge and document storage enabling an improved team collaboration and performance.

JIRA Ticketing systems projects. A resourceful and creative

• Managing the distribution of HR system cases to ensure SLA's are met. problem solver due to a logical thought
• Processing of CCN requirements for ATS configuration changes ensuring the change process that is tenacious, focusing on control process is followed. delivering the end outcome. Approachable,
• Providing solution support for system interfaces by troubleshooting end user issues friendly, with a willingness to work with others to understand their needs and be

System Documentation

• Production of thorough "HR Systems Process" documentation to cover SOX regulatory audit requirements.

SOX Audit

• Ensuring ATS is in alignment for SOX audit
• Providing process documentation and evidience for audit requirements
• Building relationships with internal and external stakeholders

Company split from Xerox to Conduent in 2017

• Roll out of new company instance with rebranding changes and contextualising updates for new company requirements completed to project time line.

With investment into the employee’s careers, I was responsible for the HR Management system across six continents that delivered the tools to support this. From recruitment through to career progression using objectives and development modules, enabling more effective employee management through a self-service HCM system.

Achievements:

Successfully delivered a SAS globally to a 6 month project plan

• Configuration and Implementation of 4 major modules to support the business process

change

• Working closely with key stakeholder to maintain business buy in and ensure SLA’s were met
• Completion of UAT testing on all system functionality
• Process guides and training material written to support the global roll out
• Travel to the US and Africa for the platform launch providing onsite support for the countries go live.

Supporting the wider business with system administration, including managing user permissions and privileges & managing all content.

• Being accountable for all HR Data ensuring regulatory compliance followed
• Effective and accurate record keeping and reporting analysis
• Development of enhanced reporting analytics using Spotfire to provide HR intelligence on employee trends
• Managing, coaching and development of a direct report for role progression

Worked closely with key systems vendor, operating as the main point of contact and managing the supplier relationship.

• Built up excellent relationships with the key supplier to help forge ongoing business support
• Quarterly release updates reviewed for business improvement and implemented by change management
• Administration of client case management system

Management of the UK and Europe recruitment process to ensure the best talent was sourced to meet the companies growing business demands while providing insight into the recruitment trends.