Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Dean Douglas

Dean Douglas

Salford

Summary

Results-driven hospitality operations manager with over six years of experience running high-volume bars and restaurants. Strong track record of improving margins, tightening processes, and elevating guest experience. Comfortable leading teams, negotiating with suppliers, and keeping compliance watertight while moving fast in dynamic environments.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Assistant general manager

The Counter House
Manchester
04.2025 - Current
  • Took full operational control of the venue, effectively running the business end-to-end — from strategic planning and budgeting to service delivery and compliance.
  • Spearheaded a brand transformation, creating a distinct seasonal food-led identity with an elevated casual service style that repositioned the venue in the competitive Manchester market.
  • Developed and executed a marketing and communications strategy, redefining visual identity, tone of voice, and guest journey to strengthen brand recognition and loyalty.
  • Led menu redevelopment, building supplier partnerships, refining pricing strategy, and introducing seasonal rotations to maximise profitability and guest appeal.
  • Designed and rolled out a full training programme to embed the new brand culture, service ethos, and operational standards across the team.
  • Grew community engagement and revenue through strategic influencer collaborations, social media campaigns, and partnerships with local businesses.
  • Drove consistent margin improvement through tight cost control, accurate forecasting, and proactive supplier negotiations.
  • Delivered flawless daily operations while keeping compliance watertight — ensuring audits, health and safety, and legal obligations were always met.

BoH Operations Manager

MAYA MCR / ISABEL MAYFAIR
Manchester, Greater Manchester
03.2024 - 04.2025
  • Held full responsibility for the day-to-day running of the venue, ensuring all aspects of the business operated smoothly and profitably.
  • Directed both FOH and BOH teams, leading recruitment, training, scheduling, and performance management to build a high-performing workforce.
  • Created and rolled out full training manuals covering service standards, compliance, health & safety, and allergens, embedding consistency across the operation.
  • Owned supplier negotiations, cost control, and stock management, securing favourable pricing and ensuring availability without compromising quality.
  • Oversaw financial reporting, P&L analysis, and forecasting, making strategic decisions that protected margins and supported growth.
  • Led menu planning and pricing strategies in collaboration with the kitchen team to drive sales and guest satisfaction.
  • Ensured compliance across all health & safety and food safety areas, completing audits, risk assessments, and emergency planning.
  • Managed maintenance and facilities, coordinating repairs, contractors, and equipment upgrades to keep the venue running at a high standard.
  • Acted as the figurehead of the venue during service, setting the tone for hospitality and ensuring exceptional guest experiences at all times.



Assistant manager

Henry C
Manchester
08.2021 - 03.2024
  • Led menu development and pricing aligned to market demand and guest preferences.
  • Streamlined daily operations with the General Manager to improve efficiency and consistency.
  • Produced brand collaborations and seasonal events to increase visibility and footfall.
  • Launched ready-to-drink lines to open retail channels.
  • Advised on search and social strategy to boost online reputation.
  • Built action plans to lift performance and exceed sales KPIs.
  • Elevated guest satisfaction via a structured training programme and mystery guest assessments.
  • Introduced performance incentives to drive service standards

Assistant manager

Folk
Manchester
02.2018 - 05.2020
  • Improved guest satisfaction through the implementation of a comprehensive staff training programme focused on service excellence and hospitality standards.
  • Developed a performance incentive scheme that motivated staff to consistently exceed service targets.
  • Managed and executed seasonal events, reinforcing the venue’s reputation as a premier event destination.
  • Implemented mystery guest assessments to maintain high service standards and ensure compliance with company policies.

Education

A-Levels - Sociology

Loretto College
09.2012 - 08.2015

A-Levels - Business Studies

Loretto College
09.2012 - 04.2015

A-Levels - Psychology

Loretto College
09.2012 - 08.2015

Skills

  • Full P&L ownership and strategic growth planning
  • Brand identity, concept development, and repositioning
  • Supplier negotiation and stock optimisation
  • Financial analysis, reporting, and forecasting
  • Compliance and risk management (health and safety, food safety, fire safety, allergen controls)
  • Maintenance and facilities management
  • Recruitment, onboarding, and staff development
  • Event operations and private hire management
  • Menu development and pricing strategy
  • Leadership under pressure and crisis management
  • Advanced reporting and data analysis in Excel

Certification

Fire Warden Level 2

Health and Safety Level 2

Food Hygiene Level 2

First Aid Level 2

Personal License

References

References available upon request.

Timeline

Assistant general manager

The Counter House
04.2025 - Current

BoH Operations Manager

MAYA MCR / ISABEL MAYFAIR
03.2024 - 04.2025

Assistant manager

Henry C
08.2021 - 03.2024

Assistant manager

Folk
02.2018 - 05.2020

A-Levels - Sociology

Loretto College
09.2012 - 08.2015

A-Levels - Business Studies

Loretto College
09.2012 - 04.2015

A-Levels - Psychology

Loretto College
09.2012 - 08.2015

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Dean Douglas