Dean Allen
East Peckham,Kent
Summary
Dynamic and results-driven sales professional with extensive expertise in sales forecasting, contract negotiation, and revenue growth strategy. Demonstrates proficiency in product and brand development, key account handling, and mastering the sales funnel. Skilled in cross-selling techniques, up-selling strategies, and technical sales understanding. Adept at competitor intelligence gathering, lead generation, and maintaining comprehensive product knowledge. Proficient in Salesforce and Excel with a strong focus on customer retention tactics through warm and cold calling. Excels in relationship development, prospecting, and meticulous sales pipeline planning to drive business success.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Business development manager
Modsafe Ltd
Bristol
06.2022 - Current
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Developed strategic partnerships for sustained growth.
- Streamlined processes to improve overall efficiency.
- Identified market trends, resulting in enhanced product offerings.
- Drove revenue growth with innovative sales strategies.
- Optimised operational procedures for improved productivity.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Executed successful product launches, driving market penetration.
- Assessed competitor activities for strategic positioning.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Coached team to build client relationships and exceed sales targets.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.
Safe Access Executive
Fixfast Ltd
Sevenoaks, Kent
03.2019 - 06.2022
- Established strong relationships with key industry players to expand business reach.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Identified new business opportunities that enhanced growth potential of the company.
Sales Coordinator
Fixfast Ltd
Sevenoaks, Kent
09.2015 - 02.2019
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Customer Service Representative
Fixfast Ltd
Sevenoaks, Kent
01.2015 - 08.2015
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Facilitated customer loyalty programmes to enhance customer retention.
- Spent time actively developing new customers through cold calling via telesales.
Marketing Manager
Beaver Healthcare
Paddock Wood, Kent
04.2014 - 12.2014
- Developed marketing strategies for effective brand positioning.
- Coordinated with sales department for enhanced lead generation.
- Responsible for the production of company promotional material, including the design of brochures and related photography.
Buyer
Beaver Healthcare Ltd
Paddock Wood, Kent
04.2014 - 12.2014
- Boosted supplier relationships by negotiating contracts and terms.
- Established efficient procurement processes for improved supply chain management.
- Streamlined stock control with regular checks and updates.
- Analysed market trends to anticipate product demand.
- Responsible for imports and freight handling.
Business development Executive
Alexandra Security Ltd
Paddock Wood, Kent
04.2010 - 10.2011
- Developed new business relationships by networking with industry professionals, and conducting CPD presentations.
- Identified potential clients for business expansion opportunities.
- Delivered outstanding customer service, resulting in repeat business collaborations.
General Manager Partner
RPH Hire Services
Redhill, Surrey
03.2004 - 03.2010
- Increased overall operational efficiency by implementing new strategies.
- Responsible for customer relations and development.
- Responsible for the design and production of marketing material.
- Carried out HR responsibilities.
Sales Executive
Alexandra Security Ltd
Croydon, Surrey
07.2002 - 02.2004
- Introduced new systems to facilitate the business transition from a manufacturing/install model to a buy-sell model.
- Identified new business opportunities that enhanced growth potential of the company.
- Responsible for the development and branding of all marketing material, and the implementation of trademark registrations.
Buyer
Fixfast
Dorking , Surrey
03.1996 - 06.2002
- Boosted supplier relationships by negotiating contracts and terms.
- Established efficient procurement processes for improved supply chain management.
- Analysed market trends to anticipate product demand.
- For cost-efficiency, sourced products from various international suppliers.
- Collaborated with sales team for accurate forecasting of product needs.
- With keen attention to detail, reviewed vendor invoices for discrepancies.
- Invested in continuous professional development to stay abreast of industry changes.
- Assessed potential suppliers, ensuring quality and reliability.
- To reduce expenses, negotiated bulk purchase deals with suppliers.
- Ensured timely delivery of products, maintaining customer satisfaction levels high.
- Identified new vendors whilst researching competitive markets globally.
- Attended trade shows, building a strong network within the industry.
- Coordinated with warehouse staff; ensured correct storage of goods.
Warehouse Assistant
Fixfast
Dorking, Surrey
03.1995 - 02.1996
- Improved warehouse efficiency by maintaining clean and organised work areas.
- Picked, packed and dispatched consignments for timely deliveries.
- Assured accurate inventory with regular stock checks.
- Loaded and unloaded goods to prevent damage.
Education
NVQ Level 3 - Mechanical Engineering
Crawley College
Crawley 01.1993 - 12.1994
Skills
- Sales forecasting
- Contract negotiation
- Revenue growth strategy
- Product development
- Brand development expertise
- Key account handling
- Sales funnel mastery
- Cross-Selling techniques
- Up-Selling strategies
- Technical sales understanding
- Competitor intelligence gathering
- Lead generation
- Product knowledge
- Salesforce
- Excel proficiency
- Customer retention tactics
- Warm and cold calling
- Relationship development
- Prospecting
- Sales pipeline planning
Affiliations
- Enjoy walking, cycling, work in the garden including DIY projects.
Timeline
Business development manager
Modsafe Ltd
06.2022 - Current
Safe Access Executive
Fixfast Ltd
03.2019 - 06.2022
Sales Coordinator
Fixfast Ltd
09.2015 - 02.2019
Customer Service Representative
Fixfast Ltd
01.2015 - 08.2015
Marketing Manager
Beaver Healthcare
04.2014 - 12.2014
Buyer
Beaver Healthcare Ltd
04.2014 - 12.2014
Business development Executive
Alexandra Security Ltd
04.2010 - 10.2011
General Manager Partner
RPH Hire Services
03.2004 - 03.2010
Sales Executive
Alexandra Security Ltd
07.2002 - 02.2004
Buyer
Fixfast
03.1996 - 06.2002
Warehouse Assistant
Fixfast
03.1995 - 02.1996
NVQ Level 3 - Mechanical Engineering
Crawley College
01.1993 - 12.1994
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