Your Name
Bangalore,India
Summary
A dynamic professional hoping to create a successful career that will enable me to develop my talent, skills, and sense of commitment to my duties by learning, growing, and contributing to the industry of my choice and one which helps with the betterment of my career. Offering good organizational skills with thought leadership and honesty, strong oraland written communication and presentation skills, and working well with an outgoing personality both individually and in collaboration
Organised and proactive, with proven abilities in project management and communication. Possesses strong problem-solving skills and ability to coordinate tasks and resources effectively.
Aims to drive successful outcomes and streamline processes in my role. Organised Coordinator with talent for streamlining operations and enhancing team cohesion. Delivered impactful project outcomes by fostering collaboration and ensuring timely completion of tasks. Known for transforming chaotic processes into structured, efficient workflows that drive measurable improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Account Coordinator
Deluxe Entertainment Services
08 2022 - 01 2024
- Key Responsibilities- Account management, Clientinteraction, POC, Project management
- Handled routine queries from customers and suppliers, promoting client satisfaction.
- Coordinated with clients regarding payment plans, fostering positive relationships.
- Coordinated between different departments for efficient workflow, enhancing productivity.
- Maintained confidentiality of sensitive information, ensuring company privacy was upheld at all times.
- Followed documentation procedures to maintain robust recordkeeping system.
- Improved data consistency by identifying and eliminating inaccuracies.
Senior executive
Capillary Technologies Pvt Ltd
01 2021 - 05 2022
- Conducted training sessions to enhance product understanding.
- Adjusted campaigns to suit changing customer needs, maximising satisfaction and ROI.
- Identified potential upselling opportunities during routine customer interactions.
- Monitored customer trends and highlighted opportunities to capitalise on weak spots.
- Increased brand loyalty with prompt problem resolution.
- Enhanced customer satisfaction by providing high-quality support and guidance.
- Worked closely with marketing team to align messaging with customer needs.
Customer Relationship Manager
Trippy Wheels
07 2020 - 02 2021
- Improved customer satisfaction by managing relationships effectively.
- Boosted company reputation with excellent customer handling skills.
- Resolved conflicts, ensuring high retention rates.
- Liaised between customers and internal departments, facilitating smooth operations.
- Implemented CRM systems to streamline operations.
- Reviewed feedback with the aim of improving services offered.
- Trained new employees in aligning their roles to company's objectives and goals.
- Fostered strong relationships for improved business prospects.
Business Development Specialist
ACECRAFT
08 2018 - 03 2019
- Business Development and customer support
- Duration:
- Established strong customer relationships for enhanced loyalty.
- Developed and implemented business strategies, securing a competitive edge in the market.
- Negotiated contracts with suppliers, achieving cost-effective deals for the company.
- Conceptualised plans to drive business development and build long-term relationships.
- Facilitated client meetings, fostering stronger working relations and understanding of their needs.
- Identified potential clients, resulting in increased sales opportunities.
- Coordinated project timelines to ensure timely delivery of services or products.
Client Relationship Specialist
SCHOOLIFORM (Trail Blaze Retail, Pvt Ltd
2016.06 - 2018.08
- A part of JGI Ventures, Responsible for maintaining client relationships and providing all the necessary details about the company's products and services
- B2b and b2c sales
- Building and maintaining leads.
Associate
EY, Ernst and Young
2015.07 - 2015.10
- Worked for the EMS (Engagement Management Services) department where I helped to keep a tab on the costs incurred by the assignee's who are on assignment, in a different country/branch
- Key responsibilities:
- Responsible for B2B and B2C outreach through calls, mails, meetings
- Handling customer enquiries about the company's products.
Education
Diploma - Sports Management
2020
Bachelor of Commerce - undefined
2014
ISC - undefined
2010
Skills
Account coordinator
- Time management
- Communication skills
- Knowledge of [Software]
- Team building
- [Area of certification] qualified
- Problem-solving
- Customer-focused
- Marketing
- Google Workspace
- Social media marketing
Certification
Content/copy writing certificate from MyCaptain.
Additional Information
- ·Awarded with an Individual Championship Trophy for Athletics during my ISC
- Played multiple sports throughout school and college. Football, basketball,volleyball,netball(state)
- Fitness,cycling,music as hobbies
Timeline
Client Relationship Specialist - SCHOOLIFORM (Trail Blaze Retail, Pvt Ltd
2016.06 - 2018.08
Associate - EY, Ernst and Young
2015.07 - 2015.10
Account Coordinator - Deluxe Entertainment Services
08 2022 - 01 2024
Senior executive - Capillary Technologies Pvt Ltd
01 2021 - 05 2022
Customer Relationship Manager - Trippy Wheels
07 2020 - 02 2021
Business Development Specialist - ACECRAFT
08 2018 - 03 2019
Institute of Sports Science - Diploma, Sports Management
Jain University - Bachelor of Commerce,
Frank Anthony Public School - ISC,