Daz Morland

I am responsible for delivering a quarter of a million pound contract to deliver the choice based lettings service on behalf of Halton Borough Council.

I am responsible for all internal and external audits to ensure our service performance and delivery is maximised and the provision of training and staff qualifications.

I investigate and respond to complaints from our stakeholders, including customers, MP's, and Councillors ensuring that all complaint are handled appropriately and well within our target times.

I am the chair of the High Priority Panel, where I and other managers within the organisation discuss referrals sent in requesting that customers are rehoused because of complex and sensitive issues.

Responsible for reviewing and updated all policies in my service area to which I am the author, ensuring that they meet all legislative requirements and that reflect our 5 year corporate plan.

I am also responsible for the contract we have with 'Changing Lives' who are the organisation that manages our temporary accommodation, and hold regular meetings in person, online and attend monthly site visits to ensure both parties are adhering to the commissioned contract.

As the administering manager for the Property Pool Plus contract I also hold bi annual meetings with all the landlords who are participating in the scheme, to ensure that they are allocating their properties according to the relevant policies and legislation. I am also responsible for ensuring that all weekly, monthly and annual statistical data and reports are sent to our board, partners and the local authority.

Every year I also have to personally invoice all the registered providers who participate in the choice based letting scheme to ensure we offer value for money and procure new landlords to the scheme.

I am one of the contract board members for the Liverpool City Region (LCR) where discussion and action agreed across all 5 areas in relation to the Property Pool Plus model.

Responsible for the Allocations of 7500 properties owned by Halton Housing.

Advertise all empty homes on the Property Pool Plus online choice based lettings system.

Shortlist potential applicants for properties, verifying right to rent documents, and review priority bandings and bedroom requirements.

Previous tenancy and landlord checks.

Carry out affordability assessments, and pre-tenancy work to ensure sustainability is maximised.

Meet our customers face to face at the end of their allocations journey, during viewings and sign up to new tenancies.

To attend weekly meetings with manager for all updates, and actions, and also to respectfully suggest new ways to review existing processes work smarter to benefit our customers.

• Enhanced tenant satisfaction by providing timely and effective resolution of housing issues.
• Fostered positive relationships with local agencies for improved community engagement.
• Improved housing standards with regular property inspections and maintenance coordination.
• Mediated disputes between tenants, resulting in a peaceful living environment.
• Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.
• Responsible for the tenancy management over 2000 homes over 10 years
• Spearheaded the regeneration of the 2014 Halebank Apartments project, including attending evening consultation events with the community members and stakeholders, evictions, and transfers to other homes. I also wrote and applied the local lettings plan for the new scheme, ensuring that the reputation of the area was returned.
• Involved in several high priority eviction cases, attended court as a professional witness, which made the public and nation press regarding the work the ASB team and I carried out bringing respite to our communities.
• Carrying out Annual tenancy visit to our most vulnerable and elderly customers, and was a 'Winter Warmth Champion' during our winter visits.
• Worked in partnership with 'One Brick At A Time' visiting Uganda for 2 months visiting and regenerating dilapidated schools and the slums of Uganda, Kampala. Forged unbreakable bonds with local people and their children which gave me a different insight, and a new found sense of appreciation and gratitude. The visit helped me enormously managed the expectations of our own customers.

Responsible for contacting customers to arrange their annual gas safety inspections, and to ensure we had a 100% access rate by using creative and innovative idea of communication methods.

Contacted our customers in person and over the telephone to communicate the importance of safety in their homes, and ensuring they committed to appointments.

Worked in the Commercial Service part of the Local Authority, and was responsible for:

• Invoicing various service areas
• Basic administration duties including filing, printing etc
• 2 year later was promoted to Finance Officer, responsible for book keeping, and ensuring all the ledgers were balanced.
• Was responsible for the idea and implementation of creating a paperless process, and ensured all paper accounts were replaced with the use of excel spreadsheets, and the association formulas, effectively cutting down work time by two thirds.
• Weekly, monthly financial reports to the head of finance