Dayona Shaju
Grays
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Support Worker
Meesons Lodge
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Health care Assistant
Quadrant Health Care Agency
05.2023 - 06.2024
- One on one observation of patients to ensure they don't harm themselves in any way
- Assisting patients with personal care
- Ensuring that patients take their medications at the right time
- Physical observation including checking patients' weight, blood pressure and pulse
- Moving and handling tasks, including usage of the hoist to transfer service users
- Liaise with local authority housing, dealing with people with post brain injury within the community of tower hamlet community, following policy and guidelines
- Key session meeting assessment, review Care Plan, Accountability for medications
Customer service
All in one shop
12.2022 - 05.2023
- Understanding customers' needs and wants
- Looking professional and well-presented at all times
- Maintaining an understanding of and always working in line with strict retail policies and procedures
- Ensuring that punctuality and personal appearance standards are in line with the company's standards
- Good stamina and able to remain standing for most of the working day
- Able to use a computer and the retail software packages competently
Customer Assistance(Training)
Post Office
10.2022 - 11.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Office Admin
Muthoot Fincorp
02.2022 - 07.2022
- Handling customer inquiries, complaints, billing questions, and payment extension/services requests
- Calming angry callers, repair trust, locate resources for problem resolution, and design best-option solutions
- Interfacing daily with internal partners in accounting, and field services
- Enhanced office efficiency by organizing files and streamlining administrative processes.
- Trained new administrative staff members, resulting in increased productivity and more efficient office operations.
Operation Specialist
Life Insurance Corporation of India
06.2019 - 02.2022
- Advised current and potential clients on home, auto, and life insurance benefits and options designed to provide personal and property protection in unforeseen circumstances
- Maintained an accurate account of client information and enrolled policies in the database
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
Education
Bachelor of Commerce - with Computer Application
Mahatma Gandhi University
Kottayam, Kerala 01.2016 - 01.2019
Master of Science - Supply Chain Management And Logistics
Anglia Ruskin University
Chelmsford, United Kingdom 09.2022 - 01.2024
Skills
Active Listening,Empathy,Clarity communication,Problem solving,Creating good rapport,Giving and receiving feedback,Open-Mindedness,Written communication,Windows 10,Android,Mac,Ms word,Tally,Ms Excel,PowerPoint,Emotional support,Health and safety awareness,Daily living support
Achievements Awards
- I have ASAP certificates
- I completed CAT course
Disclaimer
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.
Timeline
Support Worker
Meesons Lodge
07.2024 - Current
Health care Assistant
Quadrant Health Care Agency
05.2023 - 06.2024
Customer service
All in one shop
12.2022 - 05.2023
Customer Assistance(Training)
Post Office
10.2022 - 11.2022
Master of Science - Supply Chain Management And Logistics
Anglia Ruskin University
09.2022 - 01.2024
Office Admin
Muthoot Fincorp
02.2022 - 07.2022
Operation Specialist
Life Insurance Corporation of India
06.2019 - 02.2022
Bachelor of Commerce - with Computer Application
Mahatma Gandhi University
01.2016 - 01.2019
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