Dayo Olatunji

As a Technical Business Analyst at Columbia Transit Corp, I align information technology systems with
business operations by analyzing and developing innovative software solutions. My responsibilities include
providing internal IT support, managing web-based services, and enhancing customer support capabilities.

• Increased system efficiency by 20% through collaboration with technical teams and end-users, identifying
  and resolving system functionality issues.
• Conducted comprehensive system analyses on software programs, applications, and web services, leading
  15% reduction in downtime and improved user satisfaction.
• Collaborated with Product Owner and Product Manager to break down tasks and provide accurate
  estimates, enhancing project deliverables and timelines.
• Optimized performance of web-based customer portals, improving load times by 30% and enhancing user
  experience.
• Reported and secured approval for system development projects from management, facilitating strategic IT
  initiatives and aligning them with business goals.
• Worked closely with Product Owner, Solution Architect, Project Manager, and Delivery Manager to
  execute the roadmap for program deliverables, achieving project milestones ahead of schedule.
• Trained end-users across departments to ensure proficiency with new systems and applications, increasing
  adoption rates by 40%.
• Monitored product licenses and ensured compliance with IT industry regulations, minimizing risks and
  maintaining system integrity.
• Implemented advancements in system and enterprise architecture, improving system scalability and
  flexibility to support business growth.
• Enhanced system security by integrating performance metrics and encryption, reducing security breaches
  by 15% and ensuring data protection.

As a Business Analyst at Nicon Luxury Hotel, I successfully contributed to implementation of the
Documentum Document Management System and the Business Intelligence Enhancement (BIE) project,
delivering solutions that improved data retention, retrieval, and organizational efficiency for over 50,000 users.

Documentum Document Management System Implementation Project.

• Led workshops with stakeholders, including senior managers, domain experts, IT teams, and business
  users, to elicit and prioritize requirements, resulting in 30% increase in stakeholder engagement and
  alignment.
• Documented and validated requirements using the complete Microsoft Office suite, including creating
  requirements analysis pack with Use Case diagrams, Class diagrams, and As-Is & To-Be process maps in
  MS Visio, securing approval from project sponsors.
• Developed functional specifications for DMS functionality, including detailed UI layout design, enhancing
  user interface usability and system integration.
• Managed business analysis artifacts in SharePoint 2010, ensuring easy access and version control for all
  project stakeholders.
• Developed stakeholder management strategies using power influence matrix, effectively managing
  expectations and improving communication, leading 20% reduction in project delays.
• Served as primary liaison between developers and testers during development and configuration phases,
  ensuring timely resolution of issues and alignment with project goals.
• Created training materials and conducted training sessions for over 500 system end-users, increasing
  system adoption rates by 40%.

Business Intelligence Enhancement (BIE) Project

• Documented reporting requirements and defined report specifications, resulting in improved accuracy and
  timeliness of management information reporting.
• Developed and optimized report timing schedules, enhancing KPI and CSF measurement for business
  operations.
• Obtained sign-off on requirements and specifications from key stakeholders, ensuring alignment and
  commitment to project objectives.
• Acted as main liaison between development and testing teams, facilitating successful testing and
  deployment of the Business Intelligence solution.
• Assisted with data migration and testing, ensuring seamless integration and reliability of migrated data.
• Supported the Project Manager in conducting the lessons learned exercise, identifying areas for
  improvement and contributing to future project success.

As a Change Manager at Bank PHB, I successfully led operational enhancements and strategic initiatives,
driving significant improvements in productivity, customer satisfaction, and financial performance.

• Worked with cross-functional teams to develop strategic project plans, successfully delivering initiatives
  on time and within scope, contributing to the bank's overall operational excellence.
• Documented process flows and implemented functional improvements, streamlining operations and
  reducing process bottlenecks by 20% through the adoption of best practices and innovative solutions.
• Applied strong analytical skills to identify opportunities for process improvement, enhancing business
  processes, systems, and data management for increased efficiency and effectiveness.
• Increased operational productivity by 25% by mentoring and motivating a team of 26 employees,
  including funds transfer officers, tellers, admin staff, drivers, and the customer service team, resulting in a
  15% increase in customer retention and a 10% decline in churn rate.
• Drove revenue growth in current accounts, savings, and fixed deposits through targeted deposit
  mobilization strategies, attracting high-net-worth individuals (HNIs), which increased the branch's bottom
  line by 20% and improved overall branch income.
• Coached 26 operations employees in communication skills, ATM reconciliation, general ledger account
  management, and customer service delivery, leading to a 30% improvement in operational performance
  and customer satisfaction scores.
• Championed the bank's brand leadership position by conducting thorough competitor analysis and
  leveraging insights to enhance marketing strategies, resulting in a 15% increase in brand awareness and
  customer acquisition.
• Ensured compliance with regulatory requirements, including anti-money laundering laws and fraud
  prevention policies, by maintaining strict confidentiality of bank records and client information, achieving
  a 100% compliance audit score.
• Managed branch expenditure within budget constraints, optimizing resource allocation and reducing
  operational costs by 10% through strategic planning and cost-control measures.
• Generated comprehensive reports on KPIs, key risk indicators, and suspicious transactions, enabling
  proactive risk management and informed decision-making by senior management.