Dayna Yates
Hamilton,South Lanarkshire
Summary
Reliable and organised individual with experience in retail and hospitality, delivering excellent customer service and working effectively under pressure. Currently pursuing a BA (Hons) Social Work, bringing empathy, strong communication, and problem-solving skills to support diverse individuals.
Overview
2
2
years of professional experience
Work history
Retail Sales Assistant (Seasonal)
Boots
East Kilbride, South Lanarkshire
09.2025 - 12.2025
- Picked and prepared customer orders using handheld POD devices on the shop floor and in the stock room
- Scanned, packed, and processed items accurately for dispatch and delivery
- Provided friendly customer service by assisting shoppers in locating products and answering queries
- Operated tills to serve customers efficiently, handling cash and card payments
- Unloaded deliveries and replenished stock on the shop floor and in the stock room
- Maintained organised stock areas to ensure availability and efficient order fulfilment
Counter Assistant
P&M Fionda
Hamilton, South Lanarkshire
11.2023 - 09.2025
- Maintained clean, organised work areas and regularly replenished stock to ensure product availability
- Handled cash transactions accurately, operated tills, and managed customer enquiries via telephone
- Actively promoted products to customers, contributing to increased sales and upselling opportunities
- Served customers at the ice cream and traditional sweet shop counter, delivering friendly and efficient service
- Adhered to food hygiene regulations and Health & Safety standards at all times
Education
Certificate of Higher Education -
Hamilton Grammar School
Hamilton 08.2018 - 04.2024
BA (Hons) - Social Work
University of Strathclyde
09.2024 -
Skills
- Strong communication and customer-facing skills
- Excellent organisation and time management
- Ability to work under pressure and meet deadlines
- Confident problem-solver with a flexible attitude
- Strong administrative and IT skills with attention to detail
- Professional, empathetic approach when working with diverse individuals
- Understanding of confidentiality and data protection
Work Experience
Second Chance Charity Shop | Sep 2022 – Oct 2023
- Engaged with customers, providing recommendations and excellent service
- Processed sales transactions accurately and efficiently
- Merchandised and replenished products, including unpacking deliveries
- Worked collaboratively with the team to maintain high customer service standards
- Maintained shop appearance through general housekeeping and organisation
Affiliations
- Volunteering
Timeline
Retail Sales Assistant (Seasonal)
Boots
09.2025 - 12.2025
BA (Hons) - Social Work
University of Strathclyde
09.2024 -
Counter Assistant
P&M Fionda
11.2023 - 09.2025
Certificate of Higher Education -
Hamilton Grammar School
08.2018 - 04.2024