DAYANA ADEYEMI
Hayes,Middlesex
Summary
Dynamic and results-driven professional with a strong background in customer service and team management. Demonstrates excellent communication skills, adept problem-solving abilities, and the capacity to work well under pressure. Proven track record in complaint management and resolution, with expertise in cash handling and multi-tasking. A quick learner and strong team player committed to delivering exceptional service to tight deadlines.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work history
Customer Experience & Cash Office Manager
Sainsburys Hayes
Hayes
08.2024 - 09.2025
- Managed all aspects of store operations, including sales, customer service, schedules and inventory control.
- Oversaw cash office functions, ensuring accurate handling, reconciliation, and security of all cash transactions.
- Trained and supervised a team of 120 employees, fostering a positive and productive work environment.
- Maintained compliance with company policies and procedures, including loss prevention and risk management.
- Conducted regular audits of cash handling procedures to identify and address potential discrepancies.
- Collaborated with other departments to optimise operational efficiency and enhance the customer experience.
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
- Monitored and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Balanced till, reduced discrepancies significantly.
- Coordinated shift schedules, ensured optimal staffing during peak hours.
- Set office policies and procedures to keep team members coordinated.
Customer Experience Assistant
Sainsbury's
Hayes
09.2017 - 08.2024
- Identified till discrepancies, reporting to my manager for investigation.
- Supplied all till points with necessary floats ahead of store opening to avoid service delays during work hours.
- Helped train new assistants by educating on company processes and procedures.
- Counted takings with meticulous speed and precision, verifying amounts ahead of cash banking.
- Making sure all daily price changes are correct
- Adding cash and balancing ATMs
- Provided friendly, attentive service by promptly responding to customer enquiries
- Worked as team member, performing cashier duties, product assistance and cleaning.
Estate Agent
Barnard Marcus
Chiswick
09.2013 - 08.2016
- After I passed my Apprenticeship successfully I was offered full time employment.
- I was responsible for all the deposit release for London area covering the 25 branches. I was dealing with 200 deposit releases each month.
- Tenancy renewals
- Speaking to the local branches for the rent reviews for the current market
- Preparing new tenancy agreement or end of tenancy documents
- I was in charge of monthly reviews. I had to gather data for each branch to check how well they did and if not how they can improve and give feedback to my manager
- Answered phone calls and emails from potential and existing customers.
- Advised customer on contract law and property law.
Retail Sales Assistant
Sainsbury's
Ealing Common
11.2013 - 07.2014
- I was responsible for assisting customers with their enquiries, checkouts, stocking, stock control and closing the shop with my manager.
- Providing excellent customer service and care
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Delivered excellent customer service by answering queries and providing product information.
- Handled transactions, maintaining accurate till records.
Apprenticeship Customer Service
Estate Agent (Barnard Marcus)
Chiswick
08.2012 - 08.2013
- I was based in the Lettings Support Center team who were dealing with all the 25 branches in London.
- My main duties were: General office administration duties, answering the phone, communicating with Landlords, Tenants and the branches, helping my manager to prepare for meetings, banking and taking payments.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Handled incoming calls and emails, ensuring prompt response.
Retail Store Assistant Work Experience
Peacocks
Ealing
07.2009 - 07.2009
- Liaised with managers before shifts to determine daily tasks and priorities.
- Assisted in store opening and closing procedures, including cash counting and visual merchandising.
- Greeted customers with care and professionalism to maintain exceptional store service ratings.
Education
GCSEs -
Rosedale College
London 09.2005 - 05.2010
A level - ICT
01.2010 - 07.2012
Business Level 3 Diploma - undefined
09.2010 - 07.2012
Customer Service Apprenticeship - undefined
07.2012 - 01.2013
Skills
- Excellent communication skills
- Good problem solving skills
- Can work well under pressure
- Strong team player
- Quick learner
- Ability to work under pressure
- Good listener
- To tight deadlines with long hours
- Multi-tasking
- Complaint management
- Cash handling
- Customer Service
- Complaint resolution
- Customer service team management
- Recruitment and training strategy
References
- 02085732097, Rosedale College
- 03300137290, Sainsburys Ealing Common
- 02089952345, Barnard Marcus - Lettings Support Center
- Sainsburys Hayes- 02085613321-Priyan, Patni, 07926 937690
Hobbies and Interests
- Spending time with my family and cooking together
- Enjoying attending Gym classes
- Dancing and listening to music
- Traveling
CUSTOM SECTION
- Wood end green, 437b Uxbridge Road, Hayes, Middlesex, UB3 2SE
- Ealing Common, Ealing, Middlesex, W5 3NT
- Chiswick, 273 Chiswick High Road, Chiswick, Middlesex, W4 4PU
- Sainsburys Hayes-Lombardy Retail Park, Coldharbour Lane, Hayes, UB3 3EX
Timeline
Customer Experience & Cash Office Manager
Sainsburys Hayes
08.2024 - 09.2025
Customer Experience Assistant
Sainsbury's
09.2017 - 08.2024
Retail Sales Assistant
Sainsbury's
11.2013 - 07.2014
Estate Agent
Barnard Marcus
09.2013 - 08.2016
Apprenticeship Customer Service
Estate Agent (Barnard Marcus)
08.2012 - 08.2013
Customer Service Apprenticeship - undefined
07.2012 - 01.2013
Business Level 3 Diploma - undefined
09.2010 - 07.2012
A level - ICT
01.2010 - 07.2012
Retail Store Assistant Work Experience
Peacocks
07.2009 - 07.2009
GCSEs -
Rosedale College
09.2005 - 05.2010
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