DAYAKAR REDDY THIRUMALA
HYDERABAD
Summary
Accomplished Business Associate and Customer Service Manager with extensive experience in client relationship management, marketing strategy development, and team leadership across diverse industries. Proven track record in enhancing service quality and customer satisfaction through effective feedback implementation and CRM software proficiency. Adept at conducting performance reviews, organising team meetings, and developing business growth plans to drive revenue. Career goal: to leverage expertise in customer service excellence and strategic planning to contribute to organisational success.
Overview
10
10
years of professional experience
Work History
Business Associate
PORTER
Hyderabad, India
03.2024 - 04.2026
- Managed client communications by answering phones and corresponding through email.
- Participated in training sessions and workshops to enhance personal and professional development.
- Developed and executed marketing campaigns across multiple channels, significantly increasing brand awareness and market share.
- Assessed customer feedback to identify areas for improvement, leading initiatives to enhance service quality and satisfaction.
- Answered telephone calls to offer information, direct callers and take messages.
- Scheduled appointments and managed calendars for senior staff to optimise time management.
Business Associate
Bidvest Noonan
Startford, UNITED KINGDOM
03.2023 - 01.2024
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Reviewed and updated service policies and procedures to comply with regulatory requirements, minimising legal risks.
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
- Collaborated with cross-functional teams to streamline service processes, enhancing efficiency and customer experience.
- Organised and chaired weekly team meetings to discuss performance metrics, sharing best practices and addressing challenges.
Customer Service Manager
Getir
LONDON, UNITED KINGDOM
12.2021 - 02.2023
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
- Organised and chaired weekly team meetings to discuss performance metrics, sharing best practices and addressing challenges.
- Established a knowledge base for commonly encountered issues, reducing resolution time and improving first-call resolution rates.
- Introduced a CRM system to track customer interactions, resulting in a more personalised service and increased customer loyalty.
Assistant Manager (Intern)
Aros Trading
03.2021 - 12.2021
- Coordinated with senior management to implement strategic plans for revenue growth.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
Area Manager
Lion Food Ltd
01.2020 - 02.2021
- Managing multiple store locations, overseeing sales targets, and ensuring compliance with company standards.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
- Monitored compliance with health and safety regulations, maintaining a safe environment for both staff and customers.
- Established pricing and delivery terms based on current market trends and costs.
Business Development Executive
Smart Drive
HYDERABAD, INDIA
12.2017 - 11.2019
- Delivered performance updates, quarterly business reviews and planning meetings.
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
Business Development Executive
AINU
Hyderabad, INDIA
05.2016 - 12.2017
- Organized high-impact events to enhance brand visibility.
- Provided information on product availability and costs.
- Created targeted strategies for business expansion by analyzing key clients, critical targets, and priority service lines.
- Improved customer acquisition rates through targeted discussions on market segmentation and pricing strategies.
- Supervised CRM data management, maintaining accurate records of sales actions and client communications.
Education
International Business Management - MBA
University of Greenwich
United Kingdom 2022
Skills
- Customer satisfaction surveys
- Quality control
- Social media support
- Staff training and development
- CRM software proficiency
- Foreign language fluency
- Salesforce expertise
- Marketing strategy development
- Loyalty programs
- Feedback implementation
- Client relationship management
- Customer feedback assessment
- Public speaking skills
- Hiring and training
- Team leadership
Languages
English
Hindi
Telugu
Hobbies and interests
- Travelling
- Social Services
- Farming
Languages
6,C2,5,C1,6,C2
Timeline
Business Associate
PORTER
03.2024 - 04.2026
Business Associate
Bidvest Noonan
03.2023 - 01.2024
Customer Service Manager
Getir
12.2021 - 02.2023
Assistant Manager (Intern)
Aros Trading
03.2021 - 12.2021
Area Manager
Lion Food Ltd
01.2020 - 02.2021
Business Development Executive
Smart Drive
12.2017 - 11.2019
Business Development Executive
AINU
05.2016 - 12.2017
International Business Management - MBA
University of Greenwich