Dawson Calway
Yeovil,Somerset
Summary
I am a hard-working and driven individual who isn't afraid to face any challenges. I am very passionate colleague about my employment, extremely reliable and open and honest person. I have excellent communication skills, hard-working and resilient under pressure.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Duty Manager
Southern Co-Op
Yeovil, Somerset
08.2024 - Current
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Coordinated staff schedules to maximise productivity.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Conducted training sessions for new employees, enhancing team competence.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Handled complaints professionally, leading to improved customer retention rates.
Street Maintenance Worker
idverde
Frome
09.2021 - 05.2023
- Maintained clean and safe roads by removing rubbish and debris.
- Improved neighbourhood aesthetics by regularly sweeping streets.
- Kept pedestrian paths clear for safety with regular maintenance tasks.
- Managed efficient road repairs to minimise traffic disruptions.
- Repaired potholes, improved driving conditions in the community.
- Operated heavy machinery for large-scale street maintenance projects.
- Ensured smooth transport routes with diligent resurfacing work.
- Installed street signs, enhanced local navigation for drivers and pedestrians.
Customer Assistant
Morrisons
04.2019 - 10.2020
- Restocking shelves - stock rotation, tidying shelves, sorting displays
- Cashier - Serving customers and money handling, processing payments and refunds
- Interacting with customers - on shop floor and behind cashier
- Working as a team as well as on my own with set tasks
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Assisted customers with product selection to ensure satisfaction.
- Increased sales through suggestive selling techniques.
- Provided excellent customer service to ensure repeat business.
- Stocked shelves regularly for easy access to products by customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Construction Assistant
S & D Construstion
11.2018 - 04.2019
- Multi-skilled trade
- Patio Laying
- Brick Laying
- Fencing
- Decking
- Plumbing
- Roofing
- Assisted on construction sites, ensuring safety and efficiency.
- Maintained cleanliness of the site by removing debris and hazardous materials.
- Collaborated with team members to complete projects on time.
- Contributed to project completion by performing a range of manual labour tasks.
- Loaded and unloaded building materials for easy access.
- Prepared construction sites for new projects by clearing the area of waste.
- Followed instructions from construction managers to ensure consistent work quality.
- Checked tools and equipment for functionality before use, enhancing productivity.
- Participated in training sessions to maintain up-to-date knowledge of industry norms.
Education
GCSEs - English, Maths, BTEC Sport, Science, Design and Technology
Bucklers Mead Academy
Skills
- Disinfecting techniques
- Litter picking
- Cleaning supply management
- Health and safety knowledge
- Group leadership
- Customer Service
- Team player
- Well-organised multitasker
- Hard-working
- Refund and exchange processing
- Polite and friendly
- Cash handling
- Sports coaching
- Youth work
- Player welfare
- Group coaching
- Football coaching
- Paediatric First Aid
- First aid administration
- Coaching and mentoring
- Construction sites
- Leadership skills
Custom
- Football Coach, I am a football coach within a club for grass roots football. I coach and manage Under 7/8's. To fulfil this role I have up to date DBS, safe guarding, first aid and undergoing a coaching course.
- Driving licence, Category B auto
References
References available upon request.
Timeline
Duty Manager
Southern Co-Op
08.2024 - Current
Street Maintenance Worker
idverde
09.2021 - 05.2023
Customer Assistant
Morrisons
04.2019 - 10.2020
Construction Assistant
S & D Construstion
11.2018 - 04.2019
GCSEs - English, Maths, BTEC Sport, Science, Design and Technology
Bucklers Mead Academy
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