Samantha Cousins
Fareham ,Hampshire
Summary
Dynamic professional with a strong foundation in leadership, problem-solving, and communication skills. Demonstrates exceptional client liaison efficiency, ensuring seamless interactions and successful outcomes. Committed to leveraging these core competencies to drive organisational success and foster collaborative environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Head of Operations
Sweet Chariot Leisure Ltd.
Epsom, Surrey
01.2024 - Current
- Oversaw daily operations to achieve high productivity levels.
- Maintained high standards of service by implementing quality control procedures.
- Handled complex itineraries ensuring seamless journeys for clients.
- Liaised with suppliers to ensure timely deliveries.
- Successfully delivered on tasks within tight deadlines.
- Liaised between different teams to maintain clear and prompt communications.
- Led performance reviews, identified areas for improvement.
- Maintained detailed records of all interactions to facilitate future communications.
- Handled any safeguarding administration tasks promptly, ensuring minimal disruption in daily operations.
Head of Operations
Sweet Chariot Leisure Ltd.
Epsom, Surrey
11.2014 - Current
- Oversaw daily operations to achieve high productivity levels.
- Maintained high standards of service by implementing quality control procedures.
- Handled complex itineraries ensuring seamless journeys for clients.
- Liaised with suppliers to ensure timely deliveries.
- Successfully delivered on tasks within tight deadlines.
- Liaised between different teams to maintain clear and prompt communications.
- Led performance reviews, identified areas for improvement.
- Maintained detailed records of all interactions to facilitate future communications.
- Handled any safeguarding administration tasks promptly, ensuring minimal disruption in daily operations.
Education
Bachelor of Science - Psychology
Solent University
Southampton 09.2006 - 06.2010
Timeline
Head of Operations
Sweet Chariot Leisure Ltd.
01.2024 - Current
Head of Operations
Sweet Chariot Leisure Ltd.
11.2014 - Current
Bachelor of Science - Psychology
Solent University
09.2006 - 06.2010
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