Dawn Lacey
Contract Manager
London
Summary
Proven resilient Contract Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing strategy, policy, and day-to-day activities. Quality and Results-driven, resilient in helping to develop teams/individuals while improving processes and increasing productivity within rigid timescales. Bringing solid strategic understanding of commissioning, legal, procurement, brokering and quality assurance functions. Excellent communication skills, and talent for spotting areas for improvement and working collaboratively to implement relevant change.
Overview
10
10
years of professional experience
23
23
Certifications
Work History
Contract Manager
Adults Partnership Commissioning - Medway Council
05.2023 - Current
- Work along side Program and Service Leads to deliver high-level performance and monitoring of newly recommissioned service and wider accommodations Service
- Undertake analysis of need, demand, spend and performance data ensuring that proactive planning is taken to alleviate pressure on acute services Implementing
- Ensure end to end procurement and commercial process is implemented meeting project time scale and cost.
- Quarterly and annual reporting. Ensuring up to date intelligence along with communicating this effectively.
- Chair monthly contract meeting and Support care forum meetings.
- Working with Transitions Team.
- Manage financial monitoring and reporting systems, track budgets and key performance indicators, including negotiation of placement costs, accounts receivable and accounts payable;
- Review all projects’ expenditure; develop and monitor contracts project management, and feed into service’s operating plan
- Maintain effective management of 334 individual contracts and effective engagement and management of framework and block contract providers.
- Contributed to strategic planning initiatives by providing insights on current contractual commitments
Contract Support Officer - Part Time
Public Health - Medway Council
08.2023 - Current
- Assist in the daily, monthly, quarterly and annual monitoring of the MICES contract as directed, to ensure and verify the accuracy of the data presented in regard to the required outcomes, performance targets and targeted savings
- To provide support to the Programme Lead and Senior Partnership Commissioner in taking forward commissioning and contract management activities within the Medway Integrated Community Equipment Service contract (MICES) and associated projects
- To assist in the accurate recording and analysis of contract activity and support performance and improvement activity within the service.
Business Operations Manager
Carewatch Care Services
09.2018 - 05.2022
- Establish positive and effective communication among staff and organisations leadership, reduce miscommunication, and missed deadlines
- Evaluate working practices to drive improvement, working in partnership with relevant members of the Operational and Care Management Team
- Mobilisation of new contracts ensuring high-quality end-to-end delivery
- Maintaining consistent high levels of staff training also identifying leadership training opportunities
- Diligently adhering to budget controls/cost management within the allocated time frame
- Reporting and tracking of programmed performance against milestone plans and delivery outputs
- Review and contribute to tender writing for new contracts
- Ensure all aspects of service and business adhere to legislation, health/safety, and relevant policy
- Oversee the implementation of new systems and technologies
- Resolve conflict and complex negotiations
- Safeguarding: promoting and maintaining a strong safeguarding culture.
Business Development Officer
Carewatch Care Services
07.2015 - 09.2018
- Consult with supervisors to assess cases and plan strategies for enhancing care
- Coordinated referrals to specialists, hospitalisations, GP, ancillary testing, and other enabling services for service users
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Ensure relevant application and compliance with Mental Health Act
- End-to-end quality assurance
- Safeguarding monitoring
- Medication charts and training, Access and evaluate service users' progress and adjusted care plans to address areas of concern
- Responded to emergencies and provided support to promote client safety and well-being
- Maintain detailed records and reporting in compliance with CQC and local government standards/regulations.
Finance Clerk
Carewatch Care Services
10.2014 - 07.2015
- Followed best practices for managing large quantities of personal financial information, fostering data security and integrity
- Simplified data and earnings information for the director
- Created payroll reports, and prepared tax forms/details and other financial reports
- Sage and rostering system
- Procurement management of the organisation's inventory/supplies
- Payroll running and management of timesheets and pay slips
- Prepared logical and accessible reports to support financial forecasting
- Processed new hire paperwork and documents
- Verified timekeeping records and handled any discrepancies with employees
- Created payroll reports, and prepared tax forms/details and other financial reports.
Education
Level 7 Postgraduate Diploma - Health Management
ATHE
Level 5 - Legal Studies
University of Bangor
Level 4 - Finance and Business Management
University of Hull
Prince2 - Foundation -
PeopleCert
Transforming Public Procurement
Government Commercial College
04.2001 -
Contract Management Foundation
Government Commercial College
Commissioning Academy
Public Services Transformation Academy
Mentor - Public Health Mentorship Program
Medway Council
Connect 5 - Mental Health Awareness 1- 3
Medway Council
Grants Management Awareness Training
Government Commercial College
Certification
Certificate in Assessing Vocational Achievement (CAVA)
License
Full UK Driver's License
Enhance DBS
Timeline
Contract Support Officer - Part Time
Public Health - Medway Council
08.2023 - Current
Contract Manager
Adults Partnership Commissioning - Medway Council
05.2023 - Current
Business Operations Manager
Carewatch Care Services
09.2018 - 05.2022
Business Development Officer
Carewatch Care Services
07.2015 - 09.2018
Finance Clerk
Carewatch Care Services
10.2014 - 07.2015
Transforming Public Procurement
Government Commercial College
04.2001 -
Level 7 Postgraduate Diploma - Health Management
ATHE
Level 5 - Legal Studies
University of Bangor
Level 4 - Finance and Business Management
University of Hull
Prince2 - Foundation -
PeopleCert
Contract Management Foundation
Government Commercial College
Commissioning Academy
Public Services Transformation Academy
Mentor - Public Health Mentorship Program
Medway Council
Connect 5 - Mental Health Awareness 1- 3
Medway Council
Grants Management Awareness Training
Government Commercial College
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