Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

dawn stone

wWolverhampton,west midlands

Summary

Highly skilled phlebotomist with extensive experience in venepuncture, patient identification verification, and blood collection procedures. Demonstrates exceptional communication skills, calmness under pressure, and a positive attitude while providing compassionate care. Proficient in infection prevention and control, biohazard waste disposal, and maintaining patient confidentiality. Adept at handling phlebotomy equipment, ensuring accurate sample labelling, and adhering to professional ethics. Committed to respecting cultural differences and delivering health education to patients. Career goal: To continue enhancing patient care techniques within a clinical environment while upholding the highest standards of health and safety compliance.

Attentive Phlebotomist skilled in obtaining blood specimens by performing venipunctures and finger sticks. Experienced in monitoring and resolving orders in electronic medical records. Proactive and helpful to patients and carers.

Orderly phlebotomy student seeking to gain hands-on experience. Ready to support phlebotomist with keeping phlebotomy areas neat, clean and well stocked with supplies. Demonstrates teamwork in laboratory and interdepartmentally.

Methodical professional seeking entry level roles in phlebotomy. Willing to help professionals with drawing blood, assisting with blood transfusion and preparing blood for testing. Confident in reassuring and helping patients to relax.

Compassionate and driven, with background in healthcare support and strong communication skills. Proficient in venipuncture techniques and maintaining patient comfort while ensuring accurate sample labelling and documentation. Dedicated to contributing to patient care and improving healthcare outcomes through diligent and reliable service.

Offering strong communication and organisational skills, with keen ability to learn and adapt quickly. Knowledgeable about patient care and maintaining sterile environment, ensuring safety and comfort. Ready to use and develop skills in patient interaction, attention to detail, and data entry in [Desired Position] role.

Reliable and compassionate, committed to providing high-quality patient care and ensuring accurate blood sample collection. Possesses strong interpersonal skills and meticulous attention to detail, honed through extensive experience in healthcare settings. Dedicated to contributing positively to [Desired Position] role.

Experienced Phlebotomist with knack for patient care and precision in blood collection. Successfully streamlined processes, improving patient throughput and reducing wait times. Known for creating calm and comfortable environment, ensuring high patient satisfaction and repeat visits.

Experienced healthcare professional with focus on phlebotomy. Capable of ensuring accurate and safe blood collection, while maintaining calm and reassuring environment for patients. Skilled in venepuncture and sample handling, committed to high standards of patient care and adherence to protocols.

Caring individual understands importance of good clinical practices, empathetic communication and inventory control to deliver high quality patient care. Maintains secure and confidential records in line with established procedure. Friendly and personable individual with positive attitude maintains impeccable hygiene standards.

Trusted [Job Title] proactive in organising resources, preparing equipment and cultivating positive patient rapport. Follows clinical guidelines to maintain hygiene, sanitation and exceptional patient care. Demonstrates sensitivity and emotional resilience to work comfortably in healthcare setting.

Compassionate personal care worker trained in [Area of expertise] and manual handling. Proven success working with multidisciplinary teams to coordinate and deliver reliable healthcare. Builds friendly rapport with patients and adapts quickly to changing situations.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

29
29
years of professional experience
5
5
years of post-secondary education

Work history

HCA/Phlebotomist

Cannock Road Surgery GP
Wolverhampton, west midlands
06.2019 - 07.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

HCA

Royal Wolverhampton NHS Trust
Wolverhampton, West Midlands
03.2014 - 06.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Manager

only food and sauces cafe
wolverhampton, west midlands
03.2009 - 03.2014
  • Facilitated staff training, resulting in better customer service.
  • Developed accurate sales forecasts for improved strategic planning.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Boosted department efficiency by streamlining operational processes.
  • Delivered high-quality products to increase customer satisfaction.
  • Supervised project timelines for timely completion.
  • Maintained inventory control, reduced stock shortages.
  • Enforced safety regulations to reduce workplace accidents.
  • Delegated tasks efficiently to maximise productivity.
  • Cultivated strong relationships with clients to secure repeat business.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Sales executive

Camelot ; National Lottery
Wolverhampton, west midlands
09.1995 - 11.2002
  • Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Elevated brand awareness for significant market influence through strategic sales campaigns.
  • Implemented robust CRM systems that improved tracking of sales activities and client interactions.
  • Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
  • Increased customer engagement by delivering high-quality product demonstrations.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Understood customer needs to craft exceptional sales journeys.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Built rapport with new and existing customers to boost client retention.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Education

GCSEs -

Northicote High School
Wolverhampton
09.1969 - 07.1974

Skills

  • Calm under pressure
  • Communication skills
  • Problem-solving
  • Positive attitude display
  • Label preparation
  • Patient prepping
  • Butterfly needle proficiency
  • Patient identification verification
  • Sample labelling accuracy
  • Clinical environment familiarity
  • Patient reassurance techniques
  • Compassionate care provision
  • Efficient time management
  • Respecting cultural differences
  • Health and safety consciousness
  • Adhering to professional ethics
  • Knowledge of phlebotomy procedures
  • Adaptability in scheduling
  • Labelling and tracking samples
  • Venepuncture proficiency
  • Confidentiality assurance
  • Building rapport with patients
  • Following precise instructions
  • Syringe assembling
  • Paediatric phlebotomy
  • Comforting anxious patients
  • Disposal of biohazardous waste
  • Patient comfort prioritisation
  • Blood collection procedures
  • Venous puncture techniques
  • Specimen storage knowledge
  • Empathy with patients
  • Handling phlebotomy equipment
  • Critical thinking in healthcare
  • Infection prevention and control
  • Data Entry
  • File management
  • Patient communication
  • Personal and professional hygiene
  • Patient confidentiality
  • Medical records review
  • Specimen labelling procedures
  • Blood samples
  • Health education
  • Biohazard waste disposal
  • Administration
  • Blood specimen storage
  • Medical records maintenance
  • Record-keeping
  • Recording data
  • Measuring vital statistics
  • Venepuncture
  • Sample and specimen collection
  • Patient education
  • Drawing blood
  • Patient records
  • Sharps disposal
  • Medical records management
  • Stocktake
  • Health and Safety Compliance
  • Basic life support
  • Interpersonal communication
  • Equipment Maintenance
  • Conflict Resolution
  • Specimen collection

Affiliations

  • Dancing
  • walking
  • Yoga
  • reading

Timeline

HCA/Phlebotomist

Cannock Road Surgery GP
06.2019 - 07.2024

HCA

Royal Wolverhampton NHS Trust
03.2014 - 06.2019

Manager

only food and sauces cafe
03.2009 - 03.2014

Sales executive

Camelot ; National Lottery
09.1995 - 11.2002

GCSEs -

Northicote High School
09.1969 - 07.1974
dawn stone