Dawn Powell

• Carry out a range of complex technical processes and customer service activities to support international and domestic trade transactions across all business market segments
• Assess workability of Import letters of credit, approving transactions up to the value of 5 million pounds, check documents against a letter of credit, with attention to detail to establish compliance.
• Effect and check and release payments to partner banks globally understanding payment route methods
• Build great relationships with colleagues across the team and customers both internally and externally
• Prioritize workloads daily with tight and often conflicting service level agreement deadlines
• Deliver effective training to multiple new joiners to the team using my strong communication skills
• A key point of contact for colleagues based on my years experience and my CDCS qualification
• Anti money laundering champion, attending monthly meetings and communicating outcomes to team colleagues
• Support change initiatives

Joint working, alternating weeks commuting between Leicester and Birmingham

• Assisted in the establishment of the Customer Liaison unit when all foreign clerks were removed from the international branches
• Liaising between customers and other Lloyds Bank PLC branches for all International products

• Covered all roles across Trade Services products including import & export credits, inward and outward collections, inward and outward payments
• Bureau de Change Customer Service fulfilling customers Foreign Exchange requirements
• Customer Service providing adequate travel insurance for customers needs
• Part time role participating in tele-service marketing for financial reviews
• Daily balancing of debit and credit entries for the whole branch
• Periodically responsible for the running of the post room, ensuring all mail was allocated correctly to all internal branches nationwide and and to external customers
• Assisted in the establishment of the International Business Centre when the International branches closed