Dawn McGrath
Bishop's Stortford,Hertfordshire
Summary
Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication, and resource management .
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work history
Operations Manager
36T HUB
Stansted Airport , Essex
10.2025 - Current
- Ensured smooth running of daily operations with efficient resource allocation.
- Managed daily operations to ensure efficiency and productivity and development.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Conducted regular performance reviews, fostering an culture of continuous improvement amongst team members.
- Provided coaching support for staff members which resulted in enhanced performance.
- Demonstrated leadership skills in managing diverse teams.
- Collaborated effectively with clients and ascertaining campaign goals and working tirelessly to achieve mutually beneficial outcomes.
- Oversaw recruitment process thereby ensuring best talents were hired into retail team.
- Delivered outstanding results by planning and executing successful promotional campaigns.
- Delivered exceptional service standards by promoting team collaboration
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Initiated new partnerships for enhancing collaborative promotional opportunities.
- Monitored health and safety measures for guaranteed compliance.
- Cultivated strong relationships through effective communication with Clients through effective communication.
Operations Manager
Synergy Promotions
Stansted Airport , Essex
10.2022 - 10.2025
- Oversaw daily operations, ensuring optimal performance.
- Improved operational efficiency by identifying areas of improvement.
- Streamlined processes, boosting team efficiency and collaboration.
- Facilitated staff development with ongoing training initiatives.
- Conducted regular meetings for transparent communication.
- Maintained positive relationships through effective communication.
- Trained new staff members on company policies and promotion techniques resulting in efficient on boarding.
- Supported sales teams during peak periods improving overall productivity.
- Increased customer engagement with product demonstrations and presentations.
- Promoted products effectively to increase sales.
- Fostered strong relationships with vendors for smooth event execution.
Store manager
Sunglass Hut , EssilorLuxottica Group
Braintree Outlet , Essex
09.2014 - 10.2022
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Oversaw business staffing and training, building a successful, customer-focused team.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Store manager
Sunglass Hut EssilorLuxottica Groupn
Stansted Airport, Essex
02.2006 - 02.2014
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Training sessions for new employees, equipping them with necessary skills and knowledge.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building a successful, customer-focused team.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Education
City and Guilds - Ha Mens and Ladies Hairdressing, Beauty Manicure and Pedicure an Wig Making
Tottenham Technical college
Tottenham, Haringey 09.1978 - 06.1980
Secondary School
Chace Girls
EnfieldSkills
- Team leadership
- Client relationship management
- Staff training
- Performance metrics
- Budget management
- Risk management
- Inventory management
- Customer service
- Conflict resolution
Affiliations
- reading , Travel , Social Events
Accomplishments
Awards in Store sales and KPIs with Sunglass hut Nominated Store Manger on occasions
Timeline
Operations Manager
36T HUB
10.2025 - Current
Operations Manager
Synergy Promotions
10.2022 - 10.2025
Store manager
Sunglass Hut , EssilorLuxottica Group
09.2014 - 10.2022
Store manager
Sunglass Hut EssilorLuxottica Groupn
02.2006 - 02.2014
City and Guilds - Ha Mens and Ladies Hairdressing, Beauty Manicure and Pedicure an Wig Making
Tottenham Technical college
09.1978 - 06.1980
Secondary School
Chace Girls